Customer Experience Advocate 2
hace 2 semanas
Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve.
We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.The Customer Experience Advocate (CEA) administers all aspects of the customer experience for Panduit.
The CEA acts as the internal customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied.
The goal of this role is to provide transparency to customers on their orders and requests, to provide preemptive solutions delivering a frictionless customer experience.
Key tasks include direct customer communication by a variety of channels, order management across the Atlona fulfillment chain, and information and exception management.
Role reports to the Manager, Global Supply Chain.ESSENTIAL RESPONSIBILITIES:
- New Customer Onboarding: Review and enter all new customer requests in Netsuite. Send correspondence and welcome packets to new customers. Set up new customers on the Portal Upload all contract documents into Netsuite under customer's account. Follow up with credit term requests and update Netsuite as applicable. 25%
- Process changes to customer accounts in Netsuite as requested including contact information udpates, credit line extensions, certification status. 20%
- Answer all customer inquiries regarding tracking numbers, ETA's, sales order status, fulfillments, etc. 20%
- Respond to customerrelated inquires and requests from the theater sales teams including MTR's, Evaluation requests, and general inquiries. 15%
- Back
EDUCATION AND EXPERIENCE:
- Required Degree: Associate's degree with a business or engineering focus.
- Preferred Degree: Bachelor's degree with business or engineering focus.
- Years of Experience: 2+ years
Day (Mexico - Jalisco)
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