Customer Experience Advocate 1
hace 1 semana
Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve.
We are committed to making a positive impact on the world:Employee volunteerism and outreach projects help us connect and give back to the communities we serve, and by mobilizing our talent and resources we have pledged to minimize our ecological footprint and help our customers with their sustainability journeys.
We are looking for people to join us in making a difference:people who are curious, value inclusion, and are committed to building a sustainable and connected world.
The Customer Experience Advocate (CEA) is responsible for being on Panduit's front line to ensure the customer receives a frictionless experience in doing business with Panduit.
The CEA is responsible for coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied.
The goal of this role is to provide transparency to customers on their transactions and requests as well as provide preemptive solutions, thus delivering a frictionless customer experience.
Key tasks include direct customer communication by a variety of channels, order management across the Panduit fulfillment chain, and information and exception management.
Role reports to Supv, Customer Experience.Work Shift
Day (Mexico - Jalisco)
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