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Latam Anytime Order Support
hace 4 meses
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment.
Your role
Responsible for managing our e-commerce platform (anytime) offering a unique selling experience to our clients.
Lead technical link with the customer, specifying our technologies needed, quoting our products in the platform, finding the best mix between replying in time and detail level.- Provide basic Technical Support (directing customer requests to the correct design engineer of our products).- Deliver Anytime tool order handling support, giving follow up to logistics matters, documents, invoices and some other support to our clients.- Give Intouch (install base) support with new channels registration in anytime (Process, Contracts Transfer to Finance Department & Tools access).- From a collaborative perspective deliver regional sales support from the e-commerce platform through LATAM- Provide E-Tools Customer Competence development.- With your result-oriented abilities maintain sales and customer relationships.
Key communicationTo succeed in the position, it ́s important to have closer communication with Marketing, payables and logistic departments
Profile:
You have at least 2 years in e-commerce in similar position, as well as managing CRM such as Sales Force, Dynamics or some similar.
You bachelor's degree (Industrial, Mechanical or Chemical engineering) with Microsoft Office 365 knowledge
Advanced English skills
Portuguese is a plus.
Aspirants non-Mexican citizens have both fluent Spanish and English
Alfa Laval do not discriminate on the basis of race, religion, national origin, sexual orientation, age, marital status for that reason this is not a gender role, and all profiles are welcome.
This is an important and exciting role that will require a professional capable to work in a hand's environment as well as show softer skills such as resilience, agility, dynamic and constantly.
The opportunity to work in a company of constant change that allows the employees to work with total ownership and accountability and we'd love to hear from you by this media and do not hesitate to visit our local site at