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Agente Service Desk
hace 3 meses
AGENTE SERVICE DESK
Edad: 25-45 años
Generó:
Indistinto
Escolaridad:
Lic. En Telecomunicaciones o afín a TI
Experiência:
En Telecomunicaciones, Atención al cliente, Representante de servicio, Capacidad de mantener contacto telefónico (escucha activa), Familiaridad con sistemas y prácticas de gestión de relaciones de los clientes.
Funciones:
- Gestionar Solicitudes entrantes y consulta de mesa de ayuda
- Identificar y evaluar necesidades de los clientes
- Crear relaciones sostenibles y de confianza con las cuentas de clientes
- Atender a quejas, y ofrecer soluciones, así como alternativas adecuadas dentro de plazos, y realizar el seguimiento para garantizar la solución.
- Generación de tickets de servicio mediante Zoho
- Asignación de tickets en base a carga de trabajo, tipo de tecnología, y severidad de incidente
- Monitoreo y Seguimiento de cada ticket hasta solucion
- Actualización de BD de clientes y contratos
- Actualización y mejoras de herramientas de Zoho
Salario:
$10,000 pesos libres al mes + Bono trimestral en base a puntualidad, atención y seguimiento + Prestaciones de ley
Horario:
Lunes a Viernes de 8:30 a 6:30
Zona:
Monterrey (sur) cerca de Soriana Contry
Tipo de puesto:
Tiempo completo
Salario:
$9, $10,000.00 al mes
Horario:
- Diurno
- Turno de 10 horas
Tipos de compensaciones:
- Bono trimestral
