Empleos actuales relacionados con Customer Success Manager - Ciudad de México, Ciudad de México - Sagan
-
Specialist Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Customer Marketing Manager
hace 1 mes
Ciudad de México, Ciudad de México Zendesk A tiempo completoBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking for:Zendesk is seeking an empathetic customer marketer who has passion for building and maintaining strong relationships with customers and...
-
Signature Success, Associate Sales Executive
hace 2 meses
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Manager, Global Technical Support
hace 2 meses
Ciudad de México, Ciudad de México Nutanix A tiempo completoProduct Support Mexico City, Mexico Req.Num.: 26921 Hungry, Humble, Honest, with Heart.The OpportunityNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success at Mexico City This dynamic individual will provide transformational leadership as they scale a high-performance team focused...
-
Customer Project Manager
hace 2 meses
Ciudad de México, Ciudad de México Schneider Electric A tiempo completoProject Manager Role Description Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. In the Zone Execution Center for Mexico, we...
-
Sr. Specialist, Customer Marketing
hace 3 semanas
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionWho we're looking forZendesk is looking for an empathetic customer marketer who has passion for building and maintaining positive relationships with cross-functional teams and Zendesk customer champions.As a key partner to our marketing, sales, and customer success teams, you will build resources and deliver assets to help tell the Zendesk...
-
Sr Marketing Manager, Customer Marketing Mexico
hace 3 semanas
Ciudad de México, Ciudad de México Zendesk A tiempo completoJob DescriptionWho we're looking forZendesk is looking for an empathetic customer marketer who has passion for developing content. You'll be a key partner with our marketing, sales, and customer success teams to build resources and deliver assets to help tell the Zendesk story through the voice of our customers.The Senior Customer Marketing Manager will play...
-
Technical Account Manager Google Cloud Consulting
hace 3 semanas
Ciudad de México, Ciudad de México timesjobs A tiempo completoTechnical Account Manager, Google Cloud ConsultingLocation: Mexico City, CDMX, MexicMinimum qualifications:Bachelors degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation...
-
Associate Renewals Manager-2
hace 2 meses
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Customer Service Supervisor
hace 2 meses
Ciudad de México, Ciudad de México FARFETCH A tiempo completoFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...
-
Customer Supply Chain Lead
hace 1 mes
Ciudad de México, Ciudad de México Reckitt A tiempo completoWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...
-
Duty Manager
hace 1 mes
Ciudad de México, Ciudad de México Lufthansa group A tiempo completoDuty Manager Are you ready to take off in the exciting aviation industry? Will you be the next person in charge of the ground handling operation of an amazing work place? Success begins here Come and see what we have to offer Facts Location Mexico City Employment level Direct entry Function Airport Staff, Ground Handling Working time Full time ...
-
Customer Service Specialist es/en
hace 2 meses
Ciudad de México, Ciudad de México ALOHAS A tiempo completoTHE ROLEWe are looking for a Customer Service Specialist, to work for ALOHAS during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and...
-
Regional Sales Manager Cardio
hace 2 meses
Ciudad de México, Ciudad de México timesjobs A tiempo completo: Regional Sales Manager Cardio - CDMXWork mode:Field BasedTerritory:MexicoAdditional Locations:N/ACore Values:Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some...
-
Enterprise Services Manager
hace 3 meses
Ciudad de México, Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...
-
Senior Product Manager
hace 1 mes
Ciudad de México, Ciudad de México PayJoy A tiempo completoAbout PayJoyPayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We...
-
Technical Account Manager Lead II Google Cloud Consulting
hace 3 semanas
Ciudad de México, Ciudad de México timesjobs A tiempo completo# Job Title: Technical Account Manager Lead II, Google Cloud Consulting Location: Mexico City, CDMX, Mexico#### Minimum Qualifications: Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 10 years of experience in a customerfacing role working with stakeholders to architect, develop, or maintain...
-
Store Manager
hace 3 meses
Ciudad de México, Ciudad de México Under Armour A tiempo completoValues & InnovationAt Under Armour, we are committed to supporting those who aspire for more, and our values - Act Sustainably, Celebrate Success, Stand United, Champion Athletes, and Advocate for Equality - not only guide our teams, but also define the qualities we look for in every team member.Our Values are the core of our identity at Under Armour,...
-
Service Delivery Manager
hace 2 meses
Ciudad de México, Ciudad de México Finastra A tiempo completoResponsibilitiesWhat will you contribute?Service Delivery Manager is the main link between Finastra internal Business contacts on one side and the Lending CDM Technology organization on the other side, helping to deliver high-quality technology and services to ensure an excellent customer experience.As part of the Service Delivery team for the respective...
-
Customer Service Advisor
hace 3 meses
Ciudad de México, Ciudad de México FARFETCH A tiempo completoFarfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred...
Customer Success Manager
hace 1 mes
Job Title: Customer Success Manager - LATAM
Location: Remote (CST Time zone)
Salary Range: up to 1700 USD
Work Schedule: Monday - Friday, 09:00 AM - 05:00 PM CST
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
As a Customer Success Manager, you will be instrumental in delivering an outstanding experience to our members. Your core responsibilities will include managing member communications, facilitating onboarding and engagement, overseeing subscription and hiring processes, and providing strategic support to boost member satisfaction. This role demands exceptional communication skills, strong organizational capabilities, and a proactive approach to problem-solving.
Key Responsibilities:
Customer Communication and Support:
- Prioritize managing email communication with members, addressing inquiries, and providing necessary resources.
- Handle customer questions and concerns efficiently via email.
- Respond to member inquiries and messages on the Skool platform.
Onboarding and Engagement:
- Conduct thorough onboarding calls with new members, guiding them through the hiring process
- Demonstrate how to submit hiring requests using our forms and provide a guided tour of the Skool community platform.
- Measure member engagement (participation in workshops, registration, and attendance in Sagan U, etc.) and track progress on Airtable.
- Facilitate outstanding member experiences through various engagement strategies.
Subscription and Hiring Management:
- Manage and track members subscription details, including available hires, participation in the Skool community, and talent pool access.
- Record credits whenever a hire is made and maintain accurate records of member progress and hiring activities in Airtable.
- Send invoices for white glove services.
Hiring Facilitation:
- Collaborate with members and recruiters, engaging in calls to discuss hiring requests and address any issues during the hiring process.
- Send reminder emails to members about remaining credits and inquire about upcoming hires.
- Participate in internal leadership calls with recruitment team leads.
- Track hiring request cancellations, keep records of all canceled hires, and investigate the reasons.
Community Engagement:
- Gather member feedback and insights through various methods.
- Facilitate the creation of additional resources based on member needs.
- Keep the community informed about relevant activities, courses, and workshops.
Member Support and Escalations:
- Address and resolve difficult situations and escalations from members.
- Collect feedback through surveys and identify areas for improvement.
- Track member cancellations and investigate the reasons.
- Provide templates for hiring, onboarding, offer letters, employee playbooks, EODs, etc.
Strategic Initiatives:
- Participate in brainstorming sessions and content planning for the community
- Craft standard operating procedures (SOPs) for fellow account managers and community assistants.
Reporting and Analytics:
- Maintain accurate records of member interactions, hiring activities, and subscription details.
- Generate reports to monitor performance metrics and identify trends.
- Make data-driven recommendations for product/service enhancements.
- Provide members with hire reports on the progress of their jobs.
Skills and Qualifications:
- Proven experience in customer service, account management, or a similar role
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to quickly pick up and efficiently handle administrative tasks.
- Proactive and problem-solving mindset.
- Good command of English, both written and verbal.
- Effective email communication skills, as you will be managing a significant volume of email correspondence throughout the day.
Nice-to-Haves:
- Proficiency with software such as Airtable, CRM systems, and community platforms.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.