Customer Service Specialist es/en
hace 2 meses
We are looking for a Customer Service Specialist, to work for ALOHAS during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.
YOUR CHALLENGEExemplary Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.Prompt Responses: Address customer inquiries swiftly and efficiently.Multi-Channel Communication: Engage with customers through various channels, including social media, to provide seamless support.Problem Solving: Acknowledge and resolve customer complaints with a solution-oriented mindset.Product Expertise: Become a product expert to confidently answer any questions customers may have.Order Processing: Handle orders, forms, applications, and requests accurately and promptly.Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.Team Collaboration: Communicate and coordinate with colleagues to ensure smooth operations.Feedback Loop: Provide valuable feedback on the efficiency of our customer service process.Customer Satisfaction: Strive to ensure customer satisfaction and deliver top-notch professional support.
Benefits of being part of ALOHAS
- Culture of freedom, diversity & inclusion, and responsibility
- Discounts: Our team has special discounts YOU WILL ROCK AT THIS ROLE IFA professional with at least 2 years of work experience in E-Commerce customer serviceDisplay patience and empathy, essential qualities for success in this roleBe able to gain immediate credibility and trustWell-organized, reliable, and thoroughBe Open to feedback, learn every day, and ready to showcase your skillsAbility to work well as part of a team as well as independentlyCommitted to providing exceptional interactions; our customers deserve the bestPossess first-class written, verbal, and interpersonal skillsBe resolutive: look for the answers you needPay attention to detailAt least C1 English level, all other languages at a high level are positively evaluatedPC and system literatePassion for fashion is a definite plusFrench is a strong advantage
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