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Manager, Global Technical Support
hace 3 meses
Product Support
Mexico City,
Mexico
Req.Num.: 26921
Hungry, Humble, Honest, with Heart.
The Opportunity
Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success at Mexico City
This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.
The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams.
About the Team
Nutanix Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from (Mexico) customers across all industry verticals and regions in (LATAM/Americas). The team has a unique vibe that comes from constant creativity and innovation, and focuses on how we can better serve our customers every time.
Your Role
- Build and lead the customer success team for (Mexico) by providing the vision and direction to implement and scale strategies and processes to deliver a 'best in class customer experience while producing ongoing measurable results.
- Exceed key performance metrics and annual goals including product adoption, renewal rates, and renewal bookings.
- Hire, develop and retain a high-performing customer success team to focus on all installed accounts within the Digital Engagement and LATAM market segments.
- Work on projects to automate touchpoints with customers to ensure we have the best efficiency in team resources.
- Operate the team with focused and actionable metrics and KPIs, Manage resource planning, conduct forecast meetings, and deliver regular performance and activity reports.
- Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts.
What You Will Bring
- Experience successfully leading and growing large customer success and/or account management teams. Able to lead with empathy and prioritizes; team morale & individual career progression.
- Experience in customer-facing roles such as Account Management, Customer Success, or Systems Engineering.
- History of accurate forecasting and business reporting.
- Good understanding of SAAS technologies, particularly hyper-converged/Cloud Solutions.
- Excellent written, verbal, presentation, communication skills.
- Fluent in English
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting ***************
