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IT Support Engineer
hace 2 meses
Beiersdorf Shared Services HUB in Mexico City is a dynamic and proactive IT Hub for Beiersdorf IT, playing a crucial role in enabling global business success. We collaborate closely with our well-known brands (such as NIVEA), functions, and markets to deliver innovative, reliable, and efficient information and data technologies. In the IT Operations department of Beiersdorf, we are responsible for providing IT infrastructure services globally to the entire Beiersdorf Group, which comprises more than 20,000 employees worldwide. Our primary goal is to ensure uninterrupted IT operations
through efficient automation. Within the department, the Swarm Team specifically handles the second-level support of various infrastructure issues.
Your Tasks
- You will play a pivotal role in enhancing the efficiency of our ticket resolution process for Beiersdorf employees
- Your primary focus will be on developing and implementing automation strategies to significantly reduce the resolution time of tickets. This will involve understanding the intricate details of each problem to devise innovative solutions to automate or partially automate these issues
- Your expertise in automation will primarily serve the 2nd Level team, but you may also undertake automation projects for the User Help Desk (UHD), with whom we share a strong collaborative relationship. Effective communication is key in this role, as you will need to coordinate with colleagues across different time zones
- Your ability to articulate complex solutions and maintain clear communication channels will be essential to our team's success
Your Profile
Core Requirements:
- Bachelor's degree in an IT-related field, an apprenticeship in an IT profession, or relevant work experience
- Fluency in English (both verbal and written)
Technical Skills:
- Understanding of a hypervisor, preferably Hyper V
- Proficient in executing, monitoring, and autonomously managing incidents and problems at the second level, with experience using Service Now and knowledge of ITIL
- Strong experience with at least one scripting and configuration language (e.g.,PowerShell, Python, JavaScript, Ansible)
- Knowledge of Microsoft landscapes (Office 365, Windows Server, Intune)
- Understanding of IT infrastructure technologies and concepts (networking, servers,clients)
Professional Skills:
- Passion for automation and a willingness to share knowledge and best practices with colleagues
- Ability to analyze requirements from internal departments, formulate strategies for enhancing existing systems, and align with new projects
- Strong communication and collaboration skills in cross-functional and cross-cultural teams
- Ability to energize and mobilize people around an idea, creating energy and momentum in the face of change
- Excellent English skills, both spoken and written
Additional information
We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae, salary expectations, relevant references and certificates) and encourage you to upload your CV without a picture.
