IT Support Specialist

hace 6 días

Ciudad de México, Ciudad de México Apollo A tiempo completo
About the Role

Apollo is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems.

Key Responsibilities
  • Hardware and Software Support: Install, configure, and provide support for computer systems, including hardware and software components.
  • User Support: Take ownership of user support requests by using IT support tools and effectively managing and resolving issues.
  • Troubleshooting: Diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions.
  • Remote Support: Provide technical support remotely via remote access or collaboration systems to ensure the timely resolution of IT problems.
  • Hardware Maintenance: Repair hardware malfunctions, address software issues, and resolve networking problems to minimize downtime and optimize system performance.
  • Internal Relationships: Maintain strong internal relationships with colleagues and users, delivering exceptional customer service and ensuring user satisfaction.
  • Asset Management: Handle onboarding, updating, and offboarding of user accounts, managing access rights and permissions.
  • Process Improvement: Propose enhancements to processes, platforms, and information security measures to improve efficiency and effectiveness.
  • Inventory Management: Maintain accurate inventory records of hardware, software licenses, and other IT assets, ensuring timely updates and documentation.
Requirements
  • At least 5+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role.
  • Experience providing remote support globally.
  • Excellent communication and collaboration skills.
  • Experience administrating macOS, MDM, Google Workspace, and Slack.
  • Experience with Ticketing Systems: Jira or similar.
  • Expertise and knowledge in administrating large SaaS platform environments.
  • Proficiency in working with current IT equipment and technologies, staying up-to-date with industry advancements.
  • Strong understanding of network protocols, firewalls, VPNs, IDP, and network security.
  • Experience administrating Kandji is a plus.
  • Experience administrating Okta is a plus.
About Apollo

Apollo is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. We provide sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform.

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