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Customer Support Billing Specialist

hace 4 meses

Pto Vallarta, Jalisco, México CyberNet Communications, Inc. A tiempo completo

Role Description:

This is a full-time remote role for a Senior Telecommunications Billing and Collection Administrator. The Senior Telecommunications Billing and Collection Administrator will be responsible for managing debt collection, ensuring timely receipt of payments and accurate reporting of financial data. The candidate will also be expected to communicate effectively with internal departments and external clients.

Key Responsibilities:

  • CRM and Payment Entry: Accurately enter payment information and manage customer communications through our in-house software and phone app, ensuring seamless internal coordination and up-to-date records.
  • Invoice Generation: Generate both recurring and one-time invoices using our proprietary in-house software, ensuring they are precise and cater to our diverse customer base's needs.
  • Invoice Accuracy and Distribution: Verify invoice accuracy meticulously before distribution through our in-house software, aiming to enhance customer satisfaction and streamline the payment process.
  • Payment Collection: Take initiative in making calls for payments, maintaining professionalism and courtesy. Follow up on outstanding payments to secure timely collections.
  • Payment Plans: Negotiate and arrange payment plans for customers experiencing financial challenges, showing understanding and flexibility while protecting the company's interests.
  • Accounts Receivable Reporting: Process and review accounts receivable reports, offering insights and strategies to refine billing processes and enhance collection efforts.
  • Collection Targets: Achieve or surpass monthly collection goals, contributing to CyberNet Communications' financial success. Develop strategies to reduce bad debt and optimize cash flow.

Qualifications:

  • Excellent written and oral English skills
  • Experience in debt collection and managing billing systems is advantage
  • Excellent written and verbal communication skills, ability to communicate with customers and collaborators professionally and calmly in difficult collection situations on English
  • Ability to prioritize and organize work effectively to meet deadlines with close attention to detail
  • Being capable to manage between 15-20 calls per shift

We Offer:

  • Opportunities for career advancement and skill development.
  • Work during Pacific time zone 8AM-5PM PST
  • Permanent Contract
  • Work alongside & learn from best-in-class talent.

***Please note that we will review CVs sent on English only. Your application will be stored in our recruiting data base. It will only be used for recruitment and selection and will not be available to third parties. Only shortlisted candidates will be contacted.