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Customer Experience Specialist

hace 2 meses


Pto Vallarta, Jalisco, México Nexustours A tiempo completo

Nexustours is a leading Destination Management Company in the Caribbean, Central America, and North America, operating with its own offices in 11 countries and 32 destinations.

We are seeking a highly skilled Customer Experience Specialist to assist and interact with travel agents and direct clients, ensuring that expectations are met and exceeded.

The ideal candidate will be responsible for:

  • Preparing quotes for clients and maintaining constant communication with suppliers
  • Assisting with other administrative tasks as needed
  • Providing exceptional customer service and support

Requirements:

  • At least 1-2 years of experience in the tourism or hospitality industry
  • Experience in customer service is required
  • Must be well-organized and detail-oriented
  • Experience with MS Office (Word, Excel)
  • Excellent English communication skills (verbal and written)
  • Desirable French communication skills (verbal)

We offer a competitive salary, benefits above legal requirements, and opportunities for continuous training and development. Our company is committed to equal employment opportunities and values diversity in the workplace.