Customer Success Manager

hace 2 meses

Guadalajara, Jalisco, México Bring IT A tiempo completo

We are Bring IT

We are a fast growing, dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we're building a global and diverse team that can tackle some of the most challenging problems of our time. We name this unique approach "360 success".

We are recognized as one of the fastest growing and successful companies on the INC5000 ranking in the US, and we are opening new offices around the world to further grow, explore and diversify. With over 10 recognitions from our partners, we continue to expand across digital markets.

Join our Dream Team

The Bring IT team has over 300 people spread across many countries around the world. We understand that great technology begins with great talent and diversity of thought.

Our business is being built on connection, teamwork and a passion for what we do. This is shaping our culture every day and we're looking for great talent that want to make an impact in the world.

You can have a rewarding career at Bring IT as we are committed to seeing you grow both professionally and personally.

Community Impact

We are invested in making a positive impact for all people on our planet. That's why we connect our objectives to the United Nations sustainable goals, especially in clean energy, health & wellbeing and infrastructure. Moving forward we will start supporting special sustainability programs and perhaps you want to be part of that.

Discover your new role

  • As a Customer Success Manager you will drive relationships, and adoption throughout stages of the implementation lifecycle by developing the foundation of key stakeholders, executives, and decision makers. You enable quality solutions and delivery with collaboration of other team members. You ensure the relationship beyond the current support owners, with a focus on business outcomes based on customer priorities.
  • You've identified the customer needs, and common practices to the industry. You have outcomes identified during the delivery of programs such as success engagement and other projects. You optimize solutions to help manage change and growth.
  • You drive strategic business and technical needs for change, advocates for customer transformation.
  • You plan a portfolio of work with services offered by Bring IT, and drive outcomes aligned with customer priorities.
  • You support efficiency, and target customer value, and enhance offerings in alignment with Bring IT policies.
  • You take ownership of coordination and connection to identify opportunities, questions, and or issues.
  • You lead complex internal needs to ensure progress, and mitigate blockers to customer goals.
  • You accelerate production on driving a solution to support the project lifecycle.
  • You act as an intermediary advisor and visionary. You contribute resource needs and timing to remove obstacles.
  • You embody Bring IT core values and philosophy.

Required needs:

  • The ideal candidate will have deep expertise in customer facing project management life cycle, experience working with methodology and a problem-solving mindset.
  • 2 years of experience in Customer Success or Account Management upsell
  • Competitor or equivalent to ERP NetSuite Oracle
  • Project Management Institute (PMI) or equivalent
  • Bilingual English, Spanish

This position is hybrid in Guadalajara, Mexico

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