Cloud Support Engineer VACANTE AFIRMATIVA PARA MUJERES

hace 4 semanas

Zapopan, Jalisco, México Oracle Hong Kong A tiempo completo

OTA-LAD-AFIRMM

Innovación comienza con la diversidad e inclusión. Esta vacante no es exclusiva, pero está destinada preferentemente a mujeres independientemente de su orientación sexual, identidad de género, edad, etnia y discapacidad). Para conocer los programas de Cultura y Inclusión de Oracle, visite:

Buscando ingenieras e ingenieros de Cloud Support para respaldar a los clientes comerciales en la nube de OCI en crecimiento

Como miembro de la organización de soporte, su objetivo es ofrecer soporte y soluciones posventa a la base de clientes de Oracle y, al mismo tiempo, abogar por las necesidades de los clientes. Esto implica resolver consultas post-venta no técnicas de clientes por teléfono y medios electrónicos, así como preguntas técnicas sobre el uso y la resolución de problemas de nuestros Servicios de Soporte Electrónico.

Como punto de contacto principal de los clientes, usted es responsable de facilitar las relaciones con el servicio de soporte y de proporcionar asesoramiento y asistencia a los empleados internos de Oracle en diversas situaciones del cliente y problemas escalados.

La persona ideal exhibirá una actitud centrada en el cliente y perseguirá activamente los desafíos técnicos a diario. Nuestro equipo de ingenieras e ingenieros de soporte técnico está disponible durante todo el día, los 365 días del año con diferentes equipos alrededor del mundo, para proporcionar asistencia técnica.

Esta posición presenta una emocionante oportunidad de crear una diferencia significativa al conectar los sectores público y privado, instigar una transformación positiva y desempeñar un papel en el avance de nuestra misión.

Como ingeniera/ingeniero de soporte, será la interfaz técnica para los clientes, Original Equipment Manufacturers (OEM) y Value-Added Resellers (VAR) para la resolución de problemas relacionados con la instalación, el mantenimiento recomendado y el uso de productos de Oracle.

Ser capaz de conocer a fondo varios productos y/o plataformas de Oracle. Además, debe tener experiencia en múltiples plataformas y ser capaz de completar las tareas asignadas con una dirección mínima de la administración. En esta posición, actuará de forma rutinaria de forma independiente mientras investiga y desarrolla soluciones a los problemas de los clientes.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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