Enterprise Services Manager

hace 3 semanas


Ciudad de México, Ciudad de México Robert Walters A tiempo completo

We are innovators in revolutionizing the way businesses understand and enhance customer experiences. Our software solutions empower leading brands across industries to elevate frontline interactions, build high-performing teams, and craft products that resonate with consumers worldwide.

What you'll need to succeed in this role:

  • 8+ years of professional experience, in a technology and customer-facing role.
  • 3-5 years of direct client management experience.
  • Technical Project Management experience, including the ability to oversee software implementations, and ensure successful delivery of projects.
  • Minimum 2 years of management experience, including building and leading high-performing teams.
  • Strong analytical and problem-solving skills with a history of driving impact within an organization.
  • Bilingual English.

What you'll be doing:

  • Lead a team of 10-15 Technical Account Managers (TAMs) to provide top-tier technical support and technology configuration services.
  • Manage team capacity, forecasting, financial performance, and resource allocation.
  • Recruit, onboard, train, and retain exceptional talent.
  • Offer coaching and mentorship to guide TAMs' career development.
  • Collaborate with cross-functional counterparts to enhance the customer experience and shape product roadmap.
  • Maintain expert knowledge of our platform to drive improvements in product quality and customer experience.

What they offer:

  • An environment where strategic risks are encouraged, and complex problems are solved collaboratively.
  • Opportunities for growth and development, with demonstrated success leading to impactful decision-making.
  • A culture of teamwork and collaboration, where individual success is intertwined with team success.
  • Work-life integration with office events, team outings, and wellness reimbursement.
  • Comprehensive benefits package including life and health insurance.


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