Enterprise Services Manager
hace 3 semanas
We are innovators in revolutionizing the way businesses understand and enhance customer experiences. Our software solutions empower leading brands across industries to elevate frontline interactions, build high-performing teams, and craft products that resonate with consumers worldwide.
What you'll need to succeed in this role:
- 8+ years of professional experience, in a technology and customer-facing role.
- 3-5 years of direct client management experience.
- Technical Project Management experience, including the ability to oversee software implementations, and ensure successful delivery of projects.
- Minimum 2 years of management experience, including building and leading high-performing teams.
- Strong analytical and problem-solving skills with a history of driving impact within an organization.
- Bilingual English.
What you'll be doing:
- Lead a team of 10-15 Technical Account Managers (TAMs) to provide top-tier technical support and technology configuration services.
- Manage team capacity, forecasting, financial performance, and resource allocation.
- Recruit, onboard, train, and retain exceptional talent.
- Offer coaching and mentorship to guide TAMs' career development.
- Collaborate with cross-functional counterparts to enhance the customer experience and shape product roadmap.
- Maintain expert knowledge of our platform to drive improvements in product quality and customer experience.
What they offer:
- An environment where strategic risks are encouraged, and complex problems are solved collaboratively.
- Opportunities for growth and development, with demonstrated success leading to impactful decision-making.
- A culture of teamwork and collaboration, where individual success is intertwined with team success.
- Work-life integration with office events, team outings, and wellness reimbursement.
- Comprehensive benefits package including life and health insurance.
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