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Customer Support Manager

hace 2 meses

Guadalajara, Jalisco, México Salesloft A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Support Manager to join our team at Salesloft. As a key member of our fast-growing and high-performing customer support team, you will be responsible for coaching and mentoring a team of customer support agents who act as the first point of contact for our customers.

Key Responsibilities:

  • Train and mentor a team of customer support agents to ensure they have the skills and knowledge to provide exceptional customer service
  • Resolve customer escalations in a timely and professional manner
  • Create and maintain internal learning and diagnostic documentation to ensure consistency and quality
  • Analyze reports on support metrics to identify trends and areas for improvement
  • Lead cross-departmental projects to drive a better customer and agent experience
  • Collaborate with the C-Suite to communicate customer feedback and insights

Requirements:

  • 1+ years of experience managing employees and building high-performance teams
  • Strong coaching and leadership skills with high emotional intelligence
  • Ability to keep up with the Salesloft platform and understand the latest features and functionality
  • Exceptional interpersonal, analytical, and critical thinking skills
  • Ability to communicate effectively with the C-Suite and external stakeholders
  • Previous experience with Salesforce Service Cloud is a plus

About Salesloft:

Salesloft is a fast-paced and innovative company that is changing the way sellers serve their buyers. We are a team of brilliant creatives who are passionate about delivering exceptional customer experiences. We are looking for someone who shares our values and is passionate about innovation, growth, and serving customers.