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Senior Key Account Manager KAM
hace 2 meses
Vacante para la empresa Step One Headhunting en Miguel Hidalgo, Ciudad de México
The Key Account Manager for Mexico plays a pivotal role in driving growth within national retail accounts. Responsibilities include fostering relationships, negotiating terms, ensuring supply chain efficiency, and presenting to stakeholders.
The Key Account Manager- MX is a key member of the sales team and will be responsible for a mixed portfolio of national retail accounts. The Key Account Manager aims to drive profitable growth across accounts in line with company objectives. You will liaise with Ops & Logistics, BI, Finance, planning, Brand and Marketing team. You will be given the freedom to create your own mark within your accounts and own relationships and end-to-end processes in a supportive and collaborative atmosphere. You will be expected to develop ideas of how to streamline and innovate the workload and share our corporate vision and passion for our brands with Mexico's largest retailers.
What You'll Be Doing
- Being the primary point of contact on named accounts with end-to-end ownership of forecasting/planning/execution/performance.
- Working collaboratively with retailers to increase revenue and profitability - It is crucial to understand each customer's business strategy and tailor ranging and promo suggestions to maximize placement on new and existing brands.
- Leading terms negotiations with customers annually to ensure sustainable growth for the business alongside the Sales Manager and the VP of Sales- LATAM.
- Working with planning and Ops to ensure that volumes are placed in line with agreed forecasts and timescales.
- Working day-to-day with named operations contacts to ensure a consistent supply of stock in retail.
- Assisting on projects to drive efficiencies and profitability across the wider local & regional team.
- Attending industry events (LA Previews, Nuremberg Toy Fair and others)
- Achieves sales forecast, distribution, pricing, promotion, and shelving objectives within assigned segments.
- Communicates information and customer needs across the organization - leads organizes and facilitates both internal and external teams to meet customer's needs
- Develops customer business plans that consider long-term goals, strategies and results.
- Develops conceptual presentations drawing from all internal and external resources.
- Works closely with the Demand Planning Team to ensure the correct forecast is implemented and executed.
- Work collaboratively with cross-functional teams
- Strategically build a sustainable commercial plan
- Weekly reporting summary
- Build on strong customer relationships and deliver sustainable growth
- Perform other duties as assigned
- Bachelor's degree in business, finance, economics, or industry-relevant field preferred
- 3+ years of sales experience
- 3+ years of experience in customer service and managing relationships with major retailers
- Proven track record of meeting or exceeding sales quotas
- Experience with direct buyer and vendor manager relationships
- Strong verbal and written communication skills (English & Spanish)
- Ability to thrive in a fast-paced environment
- Strong proficiency in Microsoft Office, with advanced understanding of excel & G-Suite
- Able to work cross functionally, collaboratively, and reciprocally with multiple departments
- Able to multitask, organize, prioritize, and manage time efficiently
- Can easily adapt to shifting priorities, and can manage multiple priorities at one time
- Excellent attention to detail
- Ability to deal effectively with diverse individuals at all organizational levels in a professional manner
- Excellent customer service skills
- Strong presentation skills, with the ability to influence decision makers
- Proficient with common customer success and customer relationship management software (Gainsight, salesforce, etc)
- Excellent negotiation skills
- Experience in the toy industry
- Experience in a global company
- Multilingual a plus
Work mode: hybrid
Location: CDMX
Salary: $*- $*MXN monthly
Nivel De Educación Deseada
Superior - titulado
Nivel De Experiencia Deseada
Nivel Gerencial
Función Departamental
Contabilidad / Finanzas
Industria
Comercio al por menor / Minorista o Retail
Habilidades
- sales
- negotiation
