System Operations Support

hace 1 mes

Guadalajara, Jalisco, México EPAM Systems A tiempo completo

Description

Systems Operations Support

Are you passionate about leading strategic initiatives and making a profound impact on projects? As an SRE at our company, you'll have the opportunity to work with a dynamic and supportive team on diverse, high-impact projects for some of the world's biggest brands. This is your chance to contribute to a thriving IT environment and further your career. Apply now to learn more about this exciting opportunity.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

  • Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours
  • Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems
  • On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours
  • Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution
  • Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required
  • Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner
  • Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations
  • Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually
  • Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems

Requirements

  • Intermediate SQL: Proficiency in MS SQL databases
  • Scripting: Intermediate knowledge of PowerShell or C#
  • Troubleshooting: Strong troubleshooting skills
  • Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment
  • Coding Skills: Understanding of object-oriented programming language coding principles
  • Technical Stack: Experience with RESTful services, SQL databases, AMQP
  • CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
  • ITIL: Understanding of ITIL processes

Nice to have

  • Reactive Programming: Experience with ReactiveX
  • Programming Languages: Knowledge of Python, Scala, or Go programming languages
  • Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView
  • Complex Environments: Experience working in complex environments with multiple dependencies
  • Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills

Conditions

  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM ́s Privacy Notice and Policy

EPAM Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other protected characteristic under law.

Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will not begin until EPAM Systems receives and approves the results of the background check.

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