Customer Service Manager
hace 4 semanas
Join Our Team as a Senior Customer Experience Manager.Are you ready to lead and elevate customer support operations in Mexico City?What You'll DoStrategy Development: Design and implement customer experience strategies, ensuring service standards align across teams to boost satisfaction.Support Leadership: Oversee daily support across email, chat, and phone channels, handling high-touch cases like shipment issues and dispute resolution.Empathetic Supervision: Lead all escalations with empathy and professionalism, ensuring efficient and cohesive resolution.KPI Monitoring: Track critical KPIs such as response time, resolution rate, CSAT, and NPS; use data to identify pain points and guide improvements.Team Development: Coach, mentor, and expand the support team—leading hiring, onboarding, and performance coaching.Documentation Ownership: Manage customer-facing documentation, automate workflows, and enhance internal knowledge-sharing.Customer Advocacy: Represent the customer in leadership discussions, translating insights into impactful product and service enhancements.What We're Looking For2+ years in customer experience, client services, or customer operations, with a track record in service improvement and team leadership.Leadership experience managing support teams, hiring, and coaching agents.Deep empathy, excellent communication, and problem-solving skills.Fluent in English (spoken and written); additional languages are a bonus.Based in Mexico City with full availability for on-site work.Comfort with CRM and support platforms (e.G., Front, Shopify); confident using data for decision-making.Personal interest or knowledge in luxury goods (e.G., watches, collectibles) is highly desirable.Strategic & Analytical Thinking: Diagnose issues using data and plan for long-term service improvement.Leadership & Coaching: Guide support teams for consistent growth and impact.Customer Advocacy: Deliver premium-level service and foster loyalty.Cross-functional Collaboration: Align support initiatives with broader business goals.Operational Excellence: Strong organization, adaptability, and multi-tasking skills.Why Join UsTake on a leadership-level role where you'll directly shape customer experience processes.Collaborate with an international organization at the forefront of luxury e-commerce.Competitive local salary with performance-based incentives and benefits.Be part of a fast-growing culture that rewards innovation, ownership, and team excellence.Ready to make an impact in the luxury e-commerce world?Apply now to be a part of our dynamic team#J-*****-Ljbffr
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Service Customer Manager Ti
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Xico, México People Hackers A tiempo completo**Vacante para la empresa People Hackers en Benito Juárez, Ciudad de México**:**Quienes Somos**- Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...
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Xico, México Innomotics A tiempo completoJoin to apply for the Customer Service Manager role at Innomotics.Job ID: ****Location: Mexico City, MX, *****About InnomoticsInnomotics is an industry-leading supplier of motors and large drive systems.With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries.Today, we are bringing...
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Customer Service Manager
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Xico, México Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.Our...
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Remote Customer Service Manager — Lead Global Support
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Xico, México Persona A tiempo completoA leading talent agency is seeking a Customer Service Manager to oversee their support operations.This role requires strong leadership skills, a customer-centric approach, and the ability to ensure high customer satisfaction.The ideal candidate will have a bachelor's degree and 3-5 years of customer service experience, with at least 2 years in a managerial...
