Mexico Customer Service Account Specialist

hace 3 semanas

San Pedro Garza García, México Ace Hardware A tiempo completo

The JobThe Mexico Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers.Activities related to customer service.Leverages various systems and technologies to track, maintain, and provide accurate and detailed information.What you'll do:- Act as liaison communication between International Vendors, Ace warehouse team members or other departments and Retailers, developing a cross-functional relationship to ensure the processing of, order tracking, and provide billing and shipping documents when's required.- Provide accurate information about the company services and products.- Obtain quotes and proformas from vendors on behalf of Ace's International Retailers.- Assist Retailers with general information related to Acenet, pricing and EDI transmitted orders.- Investigate and resolve customer issues, including billing inquiries and claims.- Collaborate with other departments, such as sales or merchandising to ensure retailers' needs are met and issues are resolved.- Help distribute and handle workload during the vacations of another Customer Service Representative, to responsible ensure and reduce negative impacts on them during this absence.- Participate in training and meetings when necessary to help improve knowledge and align critical information sensitive for our operation.- Clean and update the FTP folder of any error (PIC7DLN) on a daily basis.- Close the open sales order on B1 on daily basis.- OSO & Drop Ship (delivery direct from vendor to each store) and Sthil vendor ordering and follow up.What you will need:Experience and Technical Requirements:Experience- Customer service experience with emphasis on relationship management.- Experience in case management with effective focus on key performance indicators.- Experience managing Purchase Orders accurately and effectively.- Demonstrated proficiency with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, Outlook, Internet, and Salesforce)- Experience managing and prioritizing multiple inquiries, orders, retailer relationships.- Dealing with stakeholders from different levels.- Order processing.Qualifications- 1-2 years of customer service experience in retail or wholesale, but not required.- Strong attention to detail and analytical skills, strong relationship building and interpersonal skills, excellent communication skills, and result oriented are all preferred qualifications for this role.- English proficient, good written and verbal communication skills.- Ability to think critically and strategically.- Strong time management skills.- Ability to work across teams and independently with some supervision.- A bachelor's degree is preferable, but not required.Want to be notified when new jobs are posted?Follow the link below to create an account and set up custom job alerts:Create Job Alert

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