L1 It Service Desk Operations
hace 2 semanas
We are looking for a competent **Level 1 IT Desktop Support Specialist **to monitor and resolve issues related to hardware, software and network infrastructure.**You need to have experience with IT performance management, network administration and system security.****Ultimately, you'll ensure the IT systems are secure, its performance is consistent and reliable.****Responsibilities**:- Maintain and optimize company's networks and servers- Be responsible for device management- Oversee data backup and system security operations (e.g. user authorization, firewalls)- Coordinate installations, upgrades and configurations of hardware and software- Assess system performance and recommend improvements- Resolve issues escalated by end users, technicians and engineers- Provide support and guidance to other support groups- Manage contracts with vendors (e.g. development platforms, telecommunication companies)- Develop IT policies and practices**Requirements**:- Proven experience as Level 1 Desktop Support Agent or similar role- Experience with system installation, configuration and analysis- Thorough knowledge of networks and cloud computing- Excellent organizational and follow up skills- Problem-solving aptitude- Proficiency in English (both written and spoken)- Excellent communication skills- La politica de trabajo de TCS es Hibrida Remota-Presencial por lo que es importante estar en Guadalaja para poder asistir a capcitaciones, upskilling meetings o client meetings._Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $22,****** al mesHorario:- Diurno- Turno de 8 horasPrestaciones:- Aumentos salariales- Descuentos y precios preferenciales- Horarios flexibles- Programa de referidos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipos de compensaciones:- Bono anualConsideraciones ante el COVID-19:En caso de ser necesario presentarse a la oficina, se cuentan con todas las medidas de control y prevención.Puede trasladarse/mudarse:- Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)Idioma:- Inglés (Deseable)
-
Service Desk
hace 5 días
Guadalajara, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
-
Service Desk
hace 2 semanas
Guadalajara, México Service Desk A tiempo completoWe are a leading global information technology; consulting and business process Services Company.We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.A company recognized globally for its comprehensive portfolio of services,...
-
Service Desk L1
hace 2 semanas
Guadalajara, México Dresden Partners A tiempo completo**Descripción**:Dresden Partners expertos en web technology, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized...**Busca: Service Desk L1****Perfil**:- Se requiere carrera en Sistemas, no truncos, no fuera de esta carrera.- Experiência mínima a 1 año en soporte L1.- Conocimientos en...
-
Service Desk L1 Gdl
hace 1 semana
Guadalajara, México Dresden Partners A tiempo completo**Descripción**:Dresden Partners expertos en web technology, UX / UI, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized.Estamos en búsqueda de talento para la posición:**Service Desk L1 Bilingüe - Guadalajara**2 años de experiência experiência:- Proporcionar...
-
Service Desk L1/l2 IT Support
hace 3 semanas
Guadalajara, México Dresden Partners A tiempo completo**Descripción**:En Dresden Partners conectamos el talento con empresas globales de primer nível. Somos un puente de oportunidad laboral especializados en Reclutamiento TI en México, LATAM y USA.Estamos en búsqueda de talento para la posición**:Service DesK L1/L2 IT Support**- Escolaridad: Bachillerato o Preparatoria concluida**Experiência**:- 2 años...
-
Service Desk L1/ Onsite
hace 5 días
Guadalajara, México Dresden Partners A tiempo completo**Descripción**: Dresden Partners expertos en web technology, UX / UI, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized. Estamos en búsqueda de talento para la posición: **Service Desk L1 Bilingüe - Guadalajara** 2 años de experiência experiência: - Proporcionar...
-
Ecommerce IT Service Desk Supervisor Mérida
hace 2 días
Guadalajara, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con...
-
Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completo**6month to 1 yoe****it support, service now, ropote it support, troubleshooting****english flurent****location onsite Guadalajara****?**:**Do****1.Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...
-
Service Desk Analyst
hace 3 semanas
Guadalajara, México Wipro Limited A tiempo completo**Role Purpose**The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives**͏**:**Do****1. Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware...
-
Service Desk Analyst
hace 3 semanas
Guadalajara, México Wipro Limited A tiempo completo**Role Purpose**The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives**͏**:**Do****1. Be responsible for primary user support and customer service**c. Learn fundamental operations of commonly-used software, hardware...
