Billing Dispute Specialist I
hace 7 días
The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Research and resolve billing related inquiries and discrepancies.
- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customers to obtain all required documents for dispute submission.
- Submit disputes to carrier partners for resolution; maintain follow-up with both carrier and customer until resolution is met.
- Submit credit requests for customers and sales staff as necessary.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Be a motivated team player with a strong desire to succeed in a fast-paced environment.
- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities.
- Strong problem-solving, organization, and communication skills.
- Ability to adapt quickly to changing priorities and processes.
- Comfortable in a fast-paced, results-oriented environment.
- Ability to quickly establish credibility and provide clear communication across all levels of the organization.
- Comfortable managing workload independently and effectively.
QUALIFICATIONS/EDUCATION:
- High school diploma.
- Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred.
- 0+ years of billing, collections, logistics, or related experience.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment.
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