Empleos actuales relacionados con Junior Customer Success Manager - Ciudad de México - TeamViewer
-
Customer Success Manager
hace 20 horas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Manager
hace 1 semana
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoAbout the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...
-
Manager, Customer Success
hace 2 meses
Ciudad de México, CDMX Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Manager - Customer Success
hace 4 semanas
Ciudad de México, CDMX sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Manager del equipo de Customer Success Managers** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Teradata Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
hace 2 meses
méxico RPMGlobal A tiempo completoTransforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Broadvoice A tiempo completo**POSITION**: Customer Success Manager **LOCATION**: Mexico/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the...
-
Customer Success Manager
hace 2 semanas
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Technical Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Crossover A tiempo completoAt Crossover, we're looking for a skilled Technical Customer Success Manager to join our team. This is a full-time, long-term position that requires interacting with customers to gather feedback and identify areas for product improvement. The ideal candidate will have at least 3 years of experience in customer success or product management within the...
-
Customer Success Manager II
hace 2 meses
Ciudad de México, Ciudad de México Mindbody A tiempo completoWe're a leading technology platform in the fitness and wellness industry, and we're looking for a talented Customer Success Manager II to help us deliver exceptional customer experiences. Our team is passionate about building customer loyalty through valuable technology and fostering a collaborative environment that promotes personal and professional...
-
Manager, Customer Success
hace 5 meses
Ciudad de México Thomson Reuters A tiempo completoManager, Customer Success Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! As a Customer Success Manager, you will lead team and drive performance to achieve Thomson Reuters' strategic objectives and retention...
-
Senior Manager, Customer Success Manager
hace 4 meses
Ciudad de México, CDMX Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoWe're looking for a highly motivated and organized professional to lead our customer success team at Ecaresoft Inc.Job OverviewEcaresoft Inc. is a fast-growing software company focused on building transformative products for the healthcare industry. As a Customer Success Manager - Operations Lead, you will be responsible for leading implementation projects...
-
Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México Yalo Inc. A tiempo completoDrive Customer Satisfaction and Retention at Yalo Inc.As a highly skilled Customer Success Manager, you will play a critical role in driving customer satisfaction and retention at Yalo Inc. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach...
-
Customer Success Manager
hace 7 meses
Ciudad de México Diligent Corporation A tiempo completo**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Customer Success Manager
hace 19 horas
Ciudad de México Wood Mackenzie A tiempo completoCompany Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. **Job Description**: The Customer Success Manager (CSM) is a high-energy, strategy and growth focused customer...
-
Customer Success Manager
hace 3 meses
Ciudad de México, CDMX HRprofile A tiempo completo**HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...
-
Customer Success Lead
hace 2 meses
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoJob SummaryThe Salesforce Customer Success Manager is responsible for delivering exceptional customer experiences through proactive engagement, strategic planning, and technical expertise. This role requires a deep understanding of the Salesforce ecosystem and the ability to drive customer success through tailored solutions and best practices.Key...
-
Enterprise Customer Success Manager
hace 2 meses
Ciudad de México, Ciudad de México InEvent A tiempo completoAbout InEventInEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers.Who We AreInEvent is a remote event tech company with a global team of InEventers in over 13 countries,...
Junior Customer Success Manager
hace 7 meses
Company Description
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
You are courageous and want to make an impact? Then join our winning team and help us creating a world that works better.
**Job Description**:
TeamViewer is looking for a Junior Customer Success Manager (CSM) to join our team in Latin America. You will act as a functional expert of the TeamViewer AR product portfolio by assisting the Customer Success team in managing client relationships and ensuring customer satisfaction. This position plays a critical role in the region, supporting operations during nighttime hours. You will work diligently to ensure the smooth functioning of essential tasks and services, providing quality support to customers, clients, or internal teams.
Here are some common tasks you might find in a Junior CSM's job description:
- Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers with any questions or concerns they may have.
- Customer Support: Provide support to customers during nighttime hours by addressing inquiries, troubleshooting issues, and offering solutions to ensure a positive customer experience.
- Troubleshooting: Identify and troubleshoot technical or operational problems, taking appropriate corrective measures or escalating issues to the relevant departments.
- Customer Feedback: Collect and relay customer feedback to internal teams to help improve products, services, and overall customer experience.
- Customer Advocacy: Act as an advocate for customers within the company, ensuring their needs and concerns are heard and addressed.
- Customer Success Strategy: Collaborate with the Customer Success team to develop and implement customer success strategies.
- Maintain Operations: Ensure that all essential operations and tasks are performed efficiently and accurately during the night shift, adhering to company standards and guidelines.
- Monitor and Respond: Continuously monitor systems, equipment, or processes to identify and promptly respond to any issues or emergencies that may arise during the night.
- Collaborate with Day Shift Team: Communicate effectively with day shift teams, providing updates on night shift activities, ongoing issues, and any important information for a seamless transition between shifts.
- Record Keeping and Reporting: Maintain accurate records of activities, incidents, and any actions taken during the night shift, ensuring proper documentation for future reference.
- Customer Training: Conduct training sessions for customers, if needed, to help them fully utilize the features and functionalities of the product/service.
- Adherence to Policies: Follow company policies, procedures, and regulations, ensuring compliance with all applicable standards.
As a Junior CSM, you will likely work closely with more experienced members of the team to learn and grow in your role while contributing to the overall success of the Customer Success department. Over time, you may have opportunities to take on more significant responsibilities and advance within the organization
**Qualifications**:
- Experience working in close customer collaboration, and the ability to effectively communicate at all levels
- Experience advocating for customers and the ability to foster and cultivate relationships with them
- English Proficiency
- Night Shift Availability: Ability and willingness to work during nighttime hours, including weekends and holidays as needed.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with colleagues, customers, or clients.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to identify issues and implement effective solutions during night shift operations.
- Time Management: Demonstrated ability to manage time efficiently and prioritize tasks during night shift hours.
- Flexibility: Adaptability to changing work schedules and responsibilities as required for night shift positions.
Ability to travel around 30% of the time to customers or TeamViewer office locations.
Additional Information
- Work location -** (Remote, Anywhere in Mexico)**:
- It's all about the team: become part of a community that values
