Customer Success Manager

hace 1 mes


Ciudad de México, Ciudad de México Yalo Inc. A tiempo completo

Drive Customer Satisfaction and Retention at Yalo Inc.

As a highly skilled Customer Success Manager, you will play a critical role in driving customer satisfaction and retention at Yalo Inc. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses.

Key Responsibilities:

  • Understand and document the value levers of the customers in your book.
  • Update customer value maps.
  • Update customer health dashboards according to the established cadence.
  • Work with data teams to build reports that help customers see the value of our products.
  • Work with delivery teams to ensure the roadmap is on track and collaborate with customers to improve the roadmap as needed.
  • Collaborate with customer and product marketing teams to ensure customers are using our products correctly.
  • Develop and execute growth strategies to ensure our workflows are generating impact.

Requirements:

  • At least 5 years of working experience in a CPG company.
  • A self-starter with strong skills to influence others.
  • A fast learner with an innovative personality.
  • High fluency in English (both written and oral).
  • Excellent business communication skills and the ability to express ideas precisely.
  • Experience with tech company productivity suites (Google Suite, Slack, JIRA).
  • Details-oriented and highly systematic.
  • Demonstrate strong analytical and organizational skills.
  • Act rapidly and have an entrepreneurial mindset.
  • Demonstrate data-driven skills to understand and work with databases.

We Offer:

  • Unlimited PTO policy.
  • Competitive rewards on the market range.
  • Hybrid work arrangement (2/3 days at the office or with customers).
  • Work-Personal Life Integration.
  • Start-up environment.
  • International teamwork.
  • A dynamic and inclusive work environment that encourages growth and development.

About Yalo Inc.

We are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.

We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.



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