Production Coordinator

hace 6 días


Monterrey, México DYOPATH A tiempo completo

Position: _
- P_
- roduction Coordinator I_
- Location: Monterrey, Mexico_
- Status: Full-time with Benefits_
- Shift: Monday through Friday from 4:00PM to Midnight - expected 42 hours per week_
- Salary: 14,000 MXN per Month_

Job Summary:
Under direct supervision, provides support services to customer from an administrative aspect, allowing any technical responsibilities to be addressed by technicians. Follows established processes in regard to data entry within ticketing systems, databases or reporting systems.

About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
- Essential Duties:

- The Production Coordinator I will perform the following key functions:
- Communicates frequently with customers in regard to ticket activity and date and time for service delivery.-
- Compiles and organizes data/information.-
- Reviews schedule and establishes priorities for specific requests, and revises schedule as necessary.-
- Schedules end of lease. Schedules pick up with lessors and ensures equipment is removed.-
- Administers orders in appropriate database.-
- Maintains reports for team and customer, including open services, closed services, etc.-
- Prepares and updates reports as required.-
- Participates and communicates effectively with team members, customers and leadership.-
- Utilizes tools to track and locate equipment.-
- Delivers supplies and equipment as necessary to customer locations.-
- Participates in Service/Quality Initiative; continually improves processes; quantitatively monitors processes.-
- Adheres to company/customer safety procedures and guidelines.- Qualifications- Team player, organized, self-motivated and able to prioritize.-
- Outstanding people and communication skills to interact with other team members, customers, and management.-
- Competencies: Communications, Customer Focus, Safety- Requirements- High School Graduate or equivalent (GED)



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