Customer Service

hace 6 meses


Tlahuac, México GXO Opportunity A tiempo completo

En GXO estamos en busca de nuestro próximo **Customer Service** para nuestro equipo en **Estado de México.**

En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes.

Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de GXO. Estamos diseñando cadenas de suministro que transforman la logística de hoy y se adelantan al futuro.

El Customer Service es responsable de garantizar la satisfacción del cliente mediante la gestión eficiente del proceso de devoluciones e insumos de la cuenta. Este rol es fundamental para mantener una comunicación clara y efectiva entre la operación y el cliente asegurando que sus necesidades se cumplan de manera oportuna y precisa.

**Principales Responsabilidades**:

- Mantener comunicación diaria con cliente para resolver cualquier incidente de devoluciones e insumos.
- Dar seguimiento diaria a las devoluciones y acciones para disposición final (stop orders, charity, scrap).
- Elaborar y analizar reportes sobre devoluciones y tendencias.
- Brindar propuestas de mejora dentro de los procesos de devoluciones con base al analisis de reportes mensuales.
- Validar y auditar el proceso de devoluciones.
- Procesar y dar seguimiento a órdenes de compra.

**Requisitos**:

- Educación superior terminada.
- Al menos 3 años de experiência en operaciones logísticas dentro de
centros de distribución.
- Excel avanzado (Formulas, Tablas dinámicas y Gráficos).
- Deseable manejo de WMS preferentemente Reflex.
- Disponibilidad para rolar turnos.



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