Commercial Sales Support Supervisor- Shared Services

hace 2 semanas

Apodaca, México Hexagon Metrology A tiempo completo

**Commercial Sales Support Supervisor (Shared Services)**

The Supervisor, Commercial Sales Support will be based in Monterrey Mexico and is responsible for supporting the Sales organization in North America. The role is a player/coach with primary responsibilities to include supervising the Specialists team to support quoting, purchase order management, order entry, software licenses fulfillment, invoicing and customer onboarding. Supervisor will ensure appropriate coverage during operating hours, support the Specialists team with training and adherence to company policies and procedures. Must be proficient in English. The team will support customers throughout all North American time zones Monday through Friday, occasionally working weekends.

**Main Tasks**:

- Use SFDC and CPQ to support Sales with Quoting, Purchase Order review
- Use various ERPs to enter sales orders, send invoices, transact credit & rebills
- Use various software licensing tools to create and manage software licenses
- Manage POs and Invoicing on Customer Portals
- Support Customer onboarding
- Communicate delivery dates to customers by communicating with the factory on a regular basis.
- Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments
- Engage in follow up activities such as thank you letters, calls, and technical support issues.
- Participate in the development of tools and documentation to increase the efficiency of the sales process.
- Provides input, documentation & feedback to Sales Management as required.

**Qualifications / Experience**
- Must be proficient in English; ability to read, write and speak English fluently.
- Minimum of 3 years of experience working in a Sales Administration role.
- Excellent communication, leadership and problem-solving skills
- Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- SFDC, CPQ experience preferred.
- LX, Navision, Business Central and Intacct ERP experience preferred.
- Ability to establish excellent working relationships with outside sales teams, customers, management, and various internal departments.
- Demonstrated efficiency to work in a fast-paced environment.
- Excellent time management skills and the ability to multi-task.
- Strong analytical and problem-solving skills
- Some travel to the US and Canada may be required (10%)

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Lugar de trabajo: Empleo presencial

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