Payments Specialist Jr

hace 3 meses


Ciudad de México CDMX Boletia A tiempo completo

**Acerca de Boletia**
Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos.
Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan exitosos, al tiempo que buscamos ofrecer experiências únicas e innovadoras a sus asistentes, más allá de la venta de tickets.
En casi 12 años en el mercado nos hemos consolidado dentro del top 10 de las boleteras más importantes de México: más de 5 mil organizadores de eventos con más de 30 mil eventos vendidos a más de 2.5M de asistentes únicos así lo atestiguan.

**Acerca del Rol**
El puesto de Payments Specialist jr. tiene como responsabilidades:
1. Revisión manual de transacciones manteniendo una aceptación del 91% y una cobertura de al menos 120 transacciones por día.
2. Revisión, seguimiento y administración del canal de contratos de boletia. Gestionando la comunicación con el cliente y asegurando la legitimidad legal y fiscal de los organizadores que trabajan en Boletia. Con un SLA de respuesta de 8 hrs. hábiles.
3. Revisión de los eventos creados en Boletia, para el aseguramiento de la legitimidad de los mismos, así como que no den de alta eventos discriminatorios, ilegales o no reales en la plataforma.
4. Llevar la gestión de captura manual de contracargos, así como su etiquetado en plataformas internas de boletia. Para propósito de control contable, financiero y de reportería del fraude en la plataforma.
5. Atención, seguimiento y continuidad de las relaciones entre la banca con la que operamos y Boletia.
6. Modificación de reglas en los módulos y tecnologías de prevención de fraude para mejorar aceptación, tales como ̈whitelist ̈ o reglas de declinación en el modelo, en acompañamiento del payments specialist sr. y/o el director de pagos.
7. Guardias los días sábados para revisar los eventos de riesgo del periodo.

**Responsabilidades**
- Aumentar la eficiencia de los modelos de prevención de fraude.
- Aumentar la aceptación de los porcentajes de aceptación de tarjeta no presente.
- Disminuir los porcentajes de contracargos perdidos sobre el GMV general del negocio con base en revisión manual y generación de reglas.
- Optimizar el proceso de contratos a organizadores siguiendo procesos e implementando mejores prácticas para su gestión.
- Eliminando los eventos no legítimos de la plataforma, mejorando la reputación de la plataforma.

**Experiência**
- Al menos tres años de experiência en Customer Experience, áreas de prevención de lavado de dinero en banca, atención al cliente o similares.
- Experiência en herramientas y/o lenguajes como: MySQL, Excel, Tableau o similares.
- Experiência en Business Intelligence.
- Skills de reporting
- Customer drivenness

**Habilidades**
- Buena redacción en español
- Dominio de herramientas de análisis de datos (Tableau, Metabase, Power BI o similares)
- Entendimiento profundo del funcionamiento de modelos de prevención de fraude y comportamiento de fraudulentos..
- Metodología de trabajo orientada a pruebas e iteración.
- Pensamiento altamente numérico y analítico.
- Estructura y Organización.
- Mindsetaltamente competitivo.
- Atención al detalle.
- Orientación a servicio.
- Alto nível de empatía.
- Adaptabilidad.

**¿Qué ofrecemos?**
- Salario base competitivo
- Trabajo remoto
- Prestaciones de ley (Aguinaldo 15 días, prima vacacional 25%, Imss cotizando al 100%)
- Vacaciones de 12 días desde el primer año
- Seguro de gastos médicos mayores, de vida, funerarios y dental
- Apoyo para pago de internet y luz
- Total Pass, Wedoctors, Bonda, Vinco
- Alianzas con otras empresas para increíbles descuentos



  • Ciudad de México, CDMX Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    About This RoleWe are seeking a highly skilled Chargeback Resolution Specialist to join our team at Global Payments Inc. in Cuajimalpa, Mexico City, Mexico.Key ResponsibilitiesResolve chargeback/reversal requests for all dispute reason codes and card brands by researching, processing, and communicating with clients via written correspondence.Presents case...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Global Payments is a leading provider of payment technology and software solutions, serving over 3 million companies, 1,300 financial institutions, and 600 million cardholders worldwide.We are seeking an experienced Chargeback Specialist I to join our dynamic team. The ideal candidate will possess a strong understanding of the job and apply knowledge and...


  • Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    About EVO Payments Mexico">EVO Payments Mexico, S. de R.L. de C.V. makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Job DescriptionAs a Data Insights Specialist for Digital Payments, you will play a key role in supporting the growth of our digital payments business in Mexico. You will be responsible for developing and maintaining business intelligence applications to help us better serve our customers. Your expertise in working with large datasets, deriving insights from...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    About Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions. Our mission is to empower businesses to grow with confidence and achieve amazing results.

  • Software Engineer

    hace 1 mes


    Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    About the RoleEVO Payments Mexico, S. de R.L. de C.V. is seeking a skilled Software Engineer - Data Integration Specialist to join our team.


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    About Global PaymentsGlobal Payments Inc. is a leading pure play payments technology company delivering innovative software and services to our customers globally.Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels...

  • Account Specialist I

    hace 7 meses


    México InComm Payments A tiempo completo

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    Job OverviewThe mission of the Payments Engineering Team at Amazon is to deliver seamless and innovative payment experiences in emerging markets. We are seeking skilled software developers to join us in this endeavor.About the RoleThis is a fantastic opportunity to be part of a team that is setting a new standard for payments innovation. As a Software...


  • Ciudad de México, CDMX Worldwide Clinical Trials A tiempo completo

    **Who we are** We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a...


  • Ciudad de México, Ciudad de México InComm Payments A tiempo completo

    Company OverviewInComm Payments is a pioneering company in the payment industry, founded over 30 years ago. With a team of over 3,000 employees in 35 countries worldwide, we continue to innovate and lead the FinTech market. Our extensive network includes over 525,000 points of retail distribution and a portfolio of over 400 global technical patents.About...


  • valle de chalco solidaridad, México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Chargeback Specialist

    hace 7 meses


    Ciudad de México Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Ciudad de México, Ciudad de México Global Payments (Beamery) A tiempo completo

    **Job Summary**:We are seeking an experienced Operational Monitoring Specialist to join our Global Payments team.**Key Responsibilities**:Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.Manage team releases, coordinate with internal customers on platform operations.Provide second-level...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    About Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions. We enable millions of people to move money between buyers and sellers using our innovative payments solutions.Job OverviewWe are seeking an Associate Quality Analyst to join our team. This role involves assisting more experienced peers with online, batch,...


  • Ciudad de México, Ciudad de México InComm Payments A tiempo completo

    About UsInComm Payments is a pioneer in the payment industry, founded over 30 years ago with a team of over 3,000 employees across 35 countries.We own over 400 global technical patents and have a network of 525,000 points of retail distribution, reflecting our industry expertise.


  • Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    EVO Payments Mexico, S. de R.L. de C.V. offers a competitive salary range of $120,000 - $180,000 per annum.Job Description:This role involves working with developers and product owners to design, develop, test and support payment-related applications on POS terminals using the Android operating system.Key Responsibilities:Design and develop business and...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Company OverviewGlobal Payments is a leading payment technology and services provider. Our people are the key to our success, driven by a passion for delivering exceptional results.Estimated Salary: $80,000 - $120,000 per year, depending on experience and qualifications.Job Description:We are seeking a talented Retention Specialist to join our worldwide...


  • Colonia Lomas de Chapultepec, México InComm Payments A tiempo completo

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes...