Payments Specialist Jr
hace 3 meses
**Acerca de Boletia**
Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos.
Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan exitosos, al tiempo que buscamos ofrecer experiências únicas e innovadoras a sus asistentes, más allá de la venta de tickets.
En casi 12 años en el mercado nos hemos consolidado dentro del top 10 de las boleteras más importantes de México: más de 5 mil organizadores de eventos con más de 30 mil eventos vendidos a más de 2.5M de asistentes únicos así lo atestiguan.
**Acerca del Rol**
El puesto de Payments Specialist jr. tiene como responsabilidades:
1. Revisión manual de transacciones manteniendo una aceptación del 91% y una cobertura de al menos 120 transacciones por día.
2. Revisión, seguimiento y administración del canal de contratos de boletia. Gestionando la comunicación con el cliente y asegurando la legitimidad legal y fiscal de los organizadores que trabajan en Boletia. Con un SLA de respuesta de 8 hrs. hábiles.
3. Revisión de los eventos creados en Boletia, para el aseguramiento de la legitimidad de los mismos, así como que no den de alta eventos discriminatorios, ilegales o no reales en la plataforma.
4. Llevar la gestión de captura manual de contracargos, así como su etiquetado en plataformas internas de boletia. Para propósito de control contable, financiero y de reportería del fraude en la plataforma.
5. Atención, seguimiento y continuidad de las relaciones entre la banca con la que operamos y Boletia.
6. Modificación de reglas en los módulos y tecnologías de prevención de fraude para mejorar aceptación, tales como ̈whitelist ̈ o reglas de declinación en el modelo, en acompañamiento del payments specialist sr. y/o el director de pagos.
7. Guardias los días sábados para revisar los eventos de riesgo del periodo.
**Responsabilidades**
- Aumentar la eficiencia de los modelos de prevención de fraude.
- Aumentar la aceptación de los porcentajes de aceptación de tarjeta no presente.
- Disminuir los porcentajes de contracargos perdidos sobre el GMV general del negocio con base en revisión manual y generación de reglas.
- Optimizar el proceso de contratos a organizadores siguiendo procesos e implementando mejores prácticas para su gestión.
- Eliminando los eventos no legítimos de la plataforma, mejorando la reputación de la plataforma.
**Experiência**
- Al menos tres años de experiência en Customer Experience, áreas de prevención de lavado de dinero en banca, atención al cliente o similares.
- Experiência en herramientas y/o lenguajes como: MySQL, Excel, Tableau o similares.
- Experiência en Business Intelligence.
- Skills de reporting
- Customer drivenness
**Habilidades**
- Buena redacción en español
- Dominio de herramientas de análisis de datos (Tableau, Metabase, Power BI o similares)
- Entendimiento profundo del funcionamiento de modelos de prevención de fraude y comportamiento de fraudulentos..
- Metodología de trabajo orientada a pruebas e iteración.
- Pensamiento altamente numérico y analítico.
- Estructura y Organización.
- Mindsetaltamente competitivo.
- Atención al detalle.
- Orientación a servicio.
- Alto nível de empatía.
- Adaptabilidad.
**¿Qué ofrecemos?**
- Salario base competitivo
- Trabajo remoto
- Prestaciones de ley (Aguinaldo 15 días, prima vacacional 25%, Imss cotizando al 100%)
- Vacaciones de 12 días desde el primer año
- Seguro de gastos médicos mayores, de vida, funerarios y dental
- Apoyo para pago de internet y luz
- Total Pass, Wedoctors, Bonda, Vinco
- Alianzas con otras empresas para increíbles descuentos
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