Jr Advanced Application Support

hace 3 semanas

Ciudad de México CDMX Globant A tiempo completo

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Right now, we are looking for an **Application Support**, to join our team at Globant

**You will get the chance to**:

- Support operation/client´s day-to-day requests and issues within established SLAs.
- Monitor all related systems metrics and resources while keeping track of infrastructure and operational usage for improvements.
- Take ownership of complex technical tasks, processes and deployments of releases and patches.
- Analyze and identify recurrent issues.
- Deal with clients, vendors and all IT sectors involved, ensuring the service quality and keeping a high level of customer satisfaction and professionalism.
- Describe problems in a clear and accurate manner while assisting on its implementation and documenting solutions, following standard communication processes according to best practices of the industry.
- Work as part of a global team.
- Acting as POC of support for operations, clients, vendors and all IT sectors involved on project.
- Evaluate customer’s business requirements, needs and objectives and transform them to company processes, solutions and modules being implemented.
- Able to manage/participate actively in the full cycle of maintenance and enhancements projects, encompassing from the design of the solution through the testing phase
- Analyze and solve complex customer issues related to data and processes.
- Finding the gap between As-Is and To-Be processes (Gap Analysis).
- Coaching of team members in best practices, complex issues resolution,processes, methodologies, scripting / coding / configuration practices, etc.
- Documentation: Review and update the knowledge base, its runbooks, job aids, etc.
- Helping to increase a team´s knowledge by registering new topics and improvements.

Are you ready?
- This job can be filled from anywhere #LI-Remote in Mexico_
- At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality._

**Job Segment**:Technical Support, Testing, Engineer, Equity, Developer, Technology, Finance, Engineering

**Frequently asked questions**:
**What does Globant do?**:
Globant is a forward-thinking technology company that leverages cutting-edge digital-cognitive technologies to transform organizations worldwide.

**What type of company is Globant?**:
We are a global team of over 29,000 talented professionals working with industry leaders like Google, FIFA, and Electronic Arts. We value diversity and inclusion, aiming to create equal opportunities and inclusive workplace for all Globers.

**What’s it like to work at Globant?**:
Working at Globant is an exciting journey where we embrace change, approach challenges with confidence, and celebrate Diversity and inclusion perspectives of our team members. We prioritize kindness, not only to our colleagues but also to ourselves, humanity, and the planet. Our culture encourages thinking big, continuous innovation, striving for excellence in our work, and collaborating as a team while having fun along the way

**Why work at Globant?**:

- Because, here you can:

- BE PART of one of the most innovative companies worldwide and work in projects that matter to you and make a positive impact in the life of others.
- BE ABLE to work with leading companies and boost your professional development alongside experts by choosing your career path, projects, and workplace.
- DEVELOP YOUR CAREER WITH FREEDOM and flexibility to create your work-life balance.
- BE APPRECIATED for having different experiences and backgrounds to enrich our team. Find diversity in the workplace and be yourself.

**Can you work remotely at Globant?**:
At Globant, each team has the autonomy to decide how they want to work, whether remotely, in-office, or in a hybrid model. We give flexibility to our Globers so they can have the work-life balance they desire while generating and fostering engagement within our teams, whether virtual or in-person.

**What are the benefits of working at Globant?**:

- At Globant, you get a series of benefits that make your life easier, like:

- ✔ Life insurance and premium healthcare coverage for the family group, including your pets.
- ✔ Work from anywhere, on-site at our award-winning offices or remotely from home, or wherever you choose in any country we operate.
- ✔ Relocation possibilities in any country we operate.
- ✔ Globant Campus with hundreds of courses to improve your skills and invest in your personal

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