Application Support Specialist
hace 1 día
We are seeking a talented Application Support Specialist to join our team at MX003 Marsh And Mclennan Servicios S.A. De Cv in México city. This hybrid role requires working at least three days a week in the office.
Job DescriptionThe Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications, ensuring efficient incident resolution and high-quality customer service.
The ideal candidate will have 2-4 years of experience in providing application support or in a similar role.
Key Responsibilities:- Resolve incidents efficiently within agreed SLAs.
- Provide a high level of customer service to end users with incidents and queries.
- Maintain and update the knowledge base and application service documents.
- Assist with normal and additional business process requests.
- Support software delivery and provide key feedback to management for sign-off as part of the change process.
The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience and qualifications.
Required Skills and Qualifications:
- Excellent technical troubleshooting skills.
- Basic SQL skills and knowledge of working in a containerized environment.
- Programming knowledge in Java, Python, or .Net.
- Strong interpersonal skills to work effectively with both technical and non-technical personnel.
- Excellent oral and written communication skills.
Benefits:
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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