Application Support Role

hace 3 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role:

We're seeking a skilled Application Support Analyst to join our team at Thomson Reuters. As a key member of our service management team, you'll provide critical application support, ensuring operational efficiency and problem resolution. Your focus will be on triaging and troubleshooting customer and system issues, tracking key service metrics and trends, and working closely with development and fulfillment teams to maintain service excellence.

Key Responsibilities:
  • Serve as the first point of contact for users experiencing issues with our applications.
  • Analyze and resolve complex application issues, identify root causes, and implement solutions to prevent future occurrences.
  • Continuously assess and improve support processes, and make recommendations for application enhancements.
  • Maintain detailed documentation on application configurations, processes, and troubleshooting guides.
  • Develop and provide user training and support documentation to assist users in effectively utilizing the applications.
  • Work closely with the development and fulfillment teams to communicate application changes, bugs, and user feedback.
  • Generate and maintain reports on service quality, application issues, and enhancement requests.

About You:

To be successful in this role, you'll need a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. You should have a basic understanding of cloud services, familiarity with service management responsibilities, and practical knowledge of programming and scripting languages. Strong team collaboration skills, excellent communication skills, and a customer-focused approach to support are also essential.

What's in it for you?

By joining our team, you'll have the opportunity to develop your technical skills, work in a collaborative environment, and contribute to a culture of continuous improvement and technical innovation. You'll also have access to a comprehensive benefit package, flexible work arrangements, and opportunities for professional growth and development.

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