Technical Application Support Specialist
hace 1 mes
Who We Are
Solera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.
The Role
Join our team as a Technical Application Support Specialist, working globally to support products worldwide. Manage application layers and collaborate with development teams to harden products.
As a Technical Application Support Specialist, you'll troubleshoot, diagnose, and resolve problems related to application functionality, configuration, and usage. Your expertise will ensure seamless system performance and user experience.
Key Responsibilities
- Provide 24x7 on-call support, effectively diagnosing, triaging, and fixing systems during outages.
- Set up monitoring at all application tech stack layers and resolve alerts quickly.
- Perform application performance tuning, outage troubleshooting, and short-term/long-term fixes.
- Collaborate with Level 2 and development teams to provide detailed information for product improvement.
- Reduce downtime with improved application architecture and redundancy.
- Create tools for standard triage, stack dumps, and centralized logging to support defect resolution.
- Ensure design, infrastructure, and process documentation is up-to-date.
- Facilitate production deployments.
What We're Looking For
- Experience in leading 24x7 support for critical customer-facing applications with technical depth in troubleshooting issues quickly and implementing permanent fixes.
- Strong problem-solving and analytical skills, excellent communication, and interpersonal skills, and a basic understanding of software development and IT infrastructure.
- Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies, experience with ticketing systems and support tools, and intellectual curiosity.
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