Technical Application Support Specialist

hace 1 día


Ciudad de México, Ciudad de México solera A tiempo completo

Who We Are

Solera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.

The Role

Join our team as a Technical Application Support Specialist, working globally to support products worldwide. Manage application layers and collaborate with development teams to harden products.

As a Technical Application Support Specialist, you'll troubleshoot, diagnose, and resolve problems related to application functionality, configuration, and usage. Your expertise will ensure seamless system performance and user experience.

Key Responsibilities

  1. Provide 24x7 on-call support, effectively diagnosing, triaging, and fixing systems during outages.
  2. Set up monitoring at all application tech stack layers and resolve alerts quickly.
  3. Perform application performance tuning, outage troubleshooting, and short-term/long-term fixes.
  4. Collaborate with Level 2 and development teams to provide detailed information for product improvement.
  5. Reduce downtime with improved application architecture and redundancy.
  6. Create tools for standard triage, stack dumps, and centralized logging to support defect resolution.
  7. Ensure design, infrastructure, and process documentation is up-to-date.
  8. Facilitate production deployments.

What We're Looking For

  1. Experience in leading 24x7 support for critical customer-facing applications with technical depth in troubleshooting issues quickly and implementing permanent fixes.
  2. Strong problem-solving and analytical skills, excellent communication, and interpersonal skills, and a basic understanding of software development and IT infrastructure.
  3. Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies, experience with ticketing systems and support tools, and intellectual curiosity.


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Overview: MX003 Marsh And Mclennan Servicios S.A. De Cv is a leading provider of innovative solutions for the legal and compliance industry. We are currently seeking a highly skilled Technical Support Specialist to join our team in Mexico City. Estimated Salary: 250,000 - 400,000 MXN per annum, depending on experience. Job Description: As a...


  • Ciudad de México, Ciudad de México WTW A tiempo completo

    This role is ideal for a highly skilled and customer-focused professional with a passion for delivering exceptional service to clients. The Technical Support Specialist will be responsible for providing technical and general application function/feature support to internal and external clients, managing and resolving multiple incoming transactions, and...


  • Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...

  • Application Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México Isquisa A tiempo completo

    Job DescriptionWe are seeking a highly skilled Application Specialist to join our team at {company}.Key Responsibilities:Implement and maintain applications to support business operations.Collaborate with cross-functional teams to resolve technical issues.Develop and maintain technical documentation.Requirements:Proven experience in application...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    We are seeking a talented Application Support Specialist to join our team at MX003 Marsh And Mclennan Servicios S.A. De Cv in México city. This hybrid role requires working at least three days a week in the office.Job DescriptionThe Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications,...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Application Support Specialist to join our Global Command Center (GCC) team. As a key member of our team, you will provide technical leadership and support to drive continual improvement in our application services.Key ResponsibilitiesProvide product/application engineering support to drive quality and...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer Specialist to join our team at FIS. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers, resolving complex issues, and collaborating with our design and software engineering teams to identify and resolve product...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a skilled Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will provide technical support to our colleagues, diagnose and troubleshoot technical issues, and manage and monitor our systems and infrastructure.Key Responsibilities:Provide technical support to colleagues, on-site...


  • Ciudad de México, Ciudad de México VISEO A tiempo completo

    Job Title: Retail Application Support SpecialistAbout the Role:We are seeking a skilled Retail Application Support Specialist to join our team at VISEO. As a key member of our Digital Retail entity, you will be responsible for providing POS application maintenance support to our American customers.Key Responsibilities:Corrective Maintenance: Resolve...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Description:The Senior Technical Application Specialist role is a critical position in the Technology department at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. This individual will be responsible for providing technical support and expertise to ensure the stability, efficiency, and effectiveness of Citi Applications.Key...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    ROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset combined with innovative problem-solving abilities and have a background in supporting technical teams, this position could be a great fit for you. As a valued member of our organization, you will...


  • Ciudad de México, Ciudad de México Infosys Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Infosys Mexico. As a key member of our Application Support team, you will play a critical role in ensuring the smooth operation of our critical applications.Key ResponsibilitiesWork actively with team members to analyze and resolve application issues.Implement bug...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Application Support SpecialistThe Senior Application Support Specialist is a critical role within our organization, responsible for providing technical support and guidance to users of our Citi Applications. This includes resolving app issues quickly, driving stability, efficiency, and effectiveness improvements to help us and the business...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    ROLE OVERVIEW Audible is seeking a proactive and enthusiastic Technical Support Specialist to enhance our expanding team. If you possess a customer-centric mindset along with innovative problem-solving abilities and have a background in supporting technology operations, this position could be an excellent fit for you. As part of our organization, you will...


  • Ciudad de México, Ciudad de México BetterCloud A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at BetterCloud. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring they get the most out of our SaaS Operations platform.Key ResponsibilitiesField a wide range of questions and concerns from...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About Thomson ReutersThomson Reuters is a leading global provider of news and business information. Our innovative solutions help professionals in the legal, tax, accounting, and compliance fields make informed decisions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.About the RoleWe are...


  • Ciudad de México, Ciudad de México Idemia A tiempo completo

    Unlock the World of Business Application SupportAt IDEMIA, we're on a mission to make the world a safer place through cutting-edge identity technologies. As a Business Application Support Specialist, you'll be a key player in our team, working with our clients to unlock simpler and safer ways to pay, connect, access, identify, travel, and protect public...