International Customer Service Representative

hace 5 meses

Chihuahua Centro, México Copeland A tiempo completo

**MAIN RESPONSIBILITIES:
Responsible for direct customer contact in all areas regarding product selection, order placement, pricing, complaints, technical help, product returns, expedites, customer deductions, credit and literature requests.

**Order Management**
- Order entry into appropriate plant, generate order acknowledgements, process expedite requests
- Process EDI / I-Trade orders, acknowledgments, and invoicing
- Prepare and submit proforma invoices for customers without payment terms
- Obtain credit card information for credit card/cash in advance customers for accounting to process.
- Coordinate with scheduling on all build to order items or large quantity orders
- Obtain freight quotes
- Prepare export documents Coordinate with shipping department to ensure customers shipping requirements are maintained.

**Customer Communication**
- Relay pricing and promotions to customers, sales and manufacturer reps when requested
- Notification to customers on promotions, specials, shortages and any other relevant information
- Resolve and answer customer inquiries and complaints
- Process and mail literature requests
- Obtain and submit customer surveys
- Process sample / show requests as needed
- Interface with other department (credit, marketing, manufacturing, marketing, engineering, QC, repairs, shipping) to insure a high level of customer service
- Provide technical product support to customers within scope knowledge, and forward
- onto technician or engineering when beyond scope

**Warranty and Deductions**
- Issue returns goods authorizations
- Resolve customer deductions and issue credit memos

**Customer Set-Up and Maintenance**
- Maintain ship to locations
- Maintain updated customer notes, comments, and pertinent customer information
- Maintain Acknowledgement notification information

**JOB REQUIREMENTS**:

- **EDUCATION**:University degree in Administration, International Business or related. Industrial Engineering is also acceptable.
- **EXPERIENCE**:Strong International Customer Service background. Export and Letter of Credits policies knowledge. Computer literacy/knowledge. Superior communication and strong communication and organizational skills. Ability to work under pressure, respecting deadlines and delivering results.
- **SKILLS**: Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Processes and Procedures.
- **LANGUAGE**:>90 % - must possess excellent English comprehension, writing and conversational speaking skills.

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

**About Copeland**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or

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