Technical Account Manager

hace 6 meses

Colonia Lomas de Chapultepec, México UiPath A tiempo completo

Life at UiPath:
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose

Could that be you?

Overview:
How would you like to help the world’s largest companies transform the way they work via automation allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology; ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

You will be a member of a high-octane, high-performing global team that will demand your best and provide the most fulfilling work of your career. You will be part of our Enterprise Success HUB in LATAM and will support Enterprise Success Subscribers based out of North America, operating in different industries, such as Healthcare and Life Sciences, Manufacturing, Utilities, Telecom, Technology, Financial Services, etc.

As a member of this team, you will guide the design of large-scale, complex business automation programs that drive bottom-line business impact and truly bring out the best in our customers’ people as they focus on fulfilling and thought-leading activities.

This is a remote role based in Brazil or Mexico.

What you'll do at UiPath:

- Take ownership of your customers' technical success with the UiPath platform, acting as a trusted advisor.
- Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value.
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.
- Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting.
- Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints.
- Conduct design and code reviews for selecting automations to reinforce and verify those best practices.
- Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.
- Provide technical advisory to customers through webinars, demos and speaking engagements.
- Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery.

What you'll bring to the team:

- A minimum of 5 years of professional experience in technical customer-facing roles, such as pre-sales, customer success, consultant, tech lead, and have worked for at least 2 years with RPA (Robotic Process Automation) projects.
- Previous experience with UiPath core products, including Studio, Orchestrator, Bots, Assistant, REFramework and license models.
- Solid understanding about Processes Discovery, Solution Design, Solution Development, and Tests artifacts (e.g.: PDD, SDD, DSD)
- Exposure to operating systems server infrastructure, remote desktops, network connectivity troubleshooting, and security standards. Programming experience with structure and object-oriented language, preferably C#, VB, but others are okay: Java, Python, JavaScript, or PowerShell as examples.
- Experience with source code management (Git,SVN, CVS) SDLC (Software De

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