Service Desk Agent
hace 7 días
Azka IT Consulting is seeking a skilled IT Service Desk Agent to join our team in Latin America. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answering calls and responding to tickets in a timely and professional manner
- Providing technical support for M365 office applications, Microsoft Windows, and other software
- Collaborating with the team to resolve complex technical issues
- Documenting and tracking issues using a ticketing system
Requirements:
- Bachelor's degree in engineering (IT, industrial)
- Fluent spoken and written English, Spanish, and Portuguese
- 2 years of experience in a service/customer service desk position
- Excellent troubleshooting skills and ability to work independently
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
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