Program Coordinator-k12 Group Domestic

hace 3 meses

Mérida Yuc, México WorldStrides A tiempo completo

**Position** **Objectives**:
The Program Coordinator provides support to Sales, Account Management, and Operations teams by ensuring completeness and accuracy on all tasks. They serve as the primary operational support for coordinating content input into systems for domestic group management. Goals center around accurate and detailed workflow in timely manner.

**Program Coordinator Responsibilities**:

- Collaborates within Program Management team as well as with Sales, Account Management, and Operations to optimize group management and/or pricing functions to ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality programs with healthy margins and quick turnaround times.
- Supports Sales and Account Management teams with itinerary oversight of catalog programs, providing recommendations for adjustments and assisting with special requests.
- Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
- Contributes to, develops and implements new internal processes, rules and procedures based on the needs of the business.
- Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to group management, pricing, or program operations/management.
- Prepares status updates or reports for manager as appropriate.
- **Standard Department Member Responsibilities**:

- Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
- Support company policies and management decisions with a sense of urgency and professionalism.
- Foster communication within the department, with other departments, and with management.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Identify and discuss personal and professional growth goals with Team Leader or other management.
- Write performance appraisals on an annual basis to be reviewed with Team Leader.
- Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
- Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

**Requirements**:

- Ability to communicate clearly and effectively with internal staff and management.
- Close attention to detail and extremely organized.
- Handles pressure well and can multi-task.
- Demonstrates initiative and pro-active approach when needing to source solutions
- Ability to problem-solve and make business decisions confidently.
- Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
- Concern for how decisions impact customer experience and the bottom line.
- General understanding of the student travel industry, with focus on group travel and/or the WorldStrides business model.
- Knowledge of Domestic US and some international destinations. Personal travel/onsite experience preferred.

**Travel Requirements**:

- Some travel to other WorldStrides offices may be required; no more than once per year.

**Requirements**:
**Position** **Objectives**:
The Program Coordinator provides support to Sales, Account Management, and Operations teams by ensuring completeness and accuracy on all tasks. They serve as the primary operational support for coordinating content input into systems for domestic group management. Goals center around accurate and detailed workflow in timely manner.

**Program Coordinator Responsibilities**:

- Collaborates within Program Management team as well as with Sales, Account Management, and Operations to optimize group management and/or pricing functions to ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality programs with healthy margins and quick turnaround times.
- Supports Sales and Account Management teams with itinerary oversight of catalog programs, providing recommendations for adjustments and assisting with special requests.
- Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
- Contributes to, develops and implements new internal processes, rules and procedures based on the needs of the business.
- Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to group management, pricing, or program operations/management.
- Prepares status updates or reports for manager as appropriate.
- **Standard Department Member Responsibilities**:

- Maintain knowledge of company policies and procedures so as to serve

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