Customer Onboarding Specialist
hace 2 meses
**About Truckpedia**:
Truckpedia is dedicated to revolutionizing the logistics and transportation industry. Our technology-driven solutions are designed to enhance operational efficiency and improve the overall experience for our clients. As a fully remote organization, we embrace flexibility, fostering a culture of performance and sustainability among our team members across the globe.
**Position Overview**:
**Key Responsibilities**:
- Conduct welcome calls to understand client needs and expectations, providing a personalized onboarding experience.
- Guide new clients through the process of setting up and using our trucking software and systems.
- Provide clear and concise documentation and training materials tailored to the needs of each client.
- Work closely with sales and technical teams to ensure smooth handovers and immediate resolution of any setup issues.
- Monitor client satisfaction throughout the onboarding process and report on onboarding metrics.
- Develop and maintain a deep understanding of our products and services to effectively troubleshoot any initial challenges faced by clients.
- Proactively identify opportunities to improve the onboarding process and enhance client readiness and satisfaction.
- Schedule and lead online training sessions and webinars to educate clients on new features and updates.
**Qualifications**:
- Bachelor’s degree in Business, Communication, IT, or related field.
- 2+ years of experience in customer service, client relations, or a similar role preferably in the IT or logistics sector.
- Strong interpersonal skills with a proven ability to build relationships remotely.
- Excellent verbal and written communication skills.
- Proficient with CRM software, video conferencing tools, and comfortable learning new technology platforms.
- Ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
- Empathy and a strong customer-oriented approach.
**Why Join Truckpedia?**
- Work in a fully remote environment with a flexible schedule.
- Be part of a forward-thinking company that values innovation and efficiency.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Application Question(s):
- What is your current and expected salary?
- How many years of experience do you have as a customer onboarding specialist and in which company?
Work Location: Remote
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