Customer Service Analyst
hace 3 semanas
Job Description:
Contrato por tiempo determinado (6 meses)
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of ambitious individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 27,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logístical, manufacturing, and technical collaborations.
Purpose of Role:
- Customer Service Analyst is the first point of contact for customers, including EDI customers, IMC´s, 3PL (Warehouse) and Business Enterprise Operations Teams and acts as the link between Customer service, Supply Team and multifunctional areas.- Responsible for delivering high level customer service and ensuring on time, in full shipments, guaranteeing that all customer service-related queries are followed un and resolved accurately, efficiently and according to the relevant Diageo strategy.- To deliver continuous improvement in reporting order tracking, billing information through brilliant execution.- Develop service experience for Ecommerce customers.
Top Accountabilities:
- Build and maintain a high reputation on controls and reporting.- Act as the main point of contact for the tracking and status of each order.- Working in team and stakeholders- Motivates multifunctional teams, to ensure we maintain our continuous process improvement- Capable of crafting outstanding relationships with our per Analyst assigned customers- Lead and participate on different projects to improvements.- The customer service Analyst supports the logistics team in achieving its objectives measured by Case Fill Rate, OTIF and Order cycle time by having constant interaction with the sales team, Supply as well as with customers to make corrections and alerts on orders to avoid losing sales.
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our company to thrive and to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type:
Fixed Term Contract (Fixed Term)
Primary Location:
Mexico City
Additional Locations:
Job Posting Start Date:
2023-08-02
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