Customer Service Analyst 2
hace 6 meses
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities**:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
**Qualifications**:
- 0-2 years of relevant experience
- Experience in customer service preferred
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Proven ability to work under limited supervision within a team environment
**Education**:
- Bachelor's degree/University degree or equivalent experience
Experiência en atención a clientes
Tesorería
Orientación a resultados
Preferentemente conocimientos en: Dicta net. Citi direct, banca net.
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Service Analyst
hace 6 horas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Analyst 2
hace 3 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst 2
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Intermediate Analyst
hace 7 meses
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Analyst 2
hace 6 meses
Ciudad de México Citi A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **Responsabilidades**: - Ser el único punto de...
-
Customer Service Analyst 1
hace 6 meses
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst
hace 6 horas
Ciudad Juarez, México Emprego MX A tiempo completo**HARMAN DE MEXICO*-** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **P**o**s**i**t**i**o**n **S**u**mm**a**r**y**: Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.**J**o**b R**e**s**p**o**ns**i**b**ili**t**i**e**s**: - Basic knowledge to review customer...
-
Customer Service Analyst
hace 7 meses
Ciudad Apodaca, México Lear A tiempo completoLear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...
-
Customer Service
hace 7 meses
Ciudad de México ABBVIE A tiempo completoPurpose Statement (2-3 Sentences): - Describe the primary goals, objectives or functions or outputs of this position_: The Billing Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the...
-
Customer Service Analyst-2
hace 7 meses
México Freudenberg Group A tiempo completoEmpowering people, creating technology. **Responsibilities**: The Customer Service Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints. Qualifications: The Customer Service Specialist is responsible for...
-
Customer Service Analyst 1
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst
hace 7 meses
México Kellanova A tiempo completoAs a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...
-
Customer Service Analyst
hace 7 meses
México Kellanova A tiempo completoAs a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...
-
Customer Care Analyst I
hace 4 semanas
Ciudad de México, CDMX Emerson A tiempo completoThe objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...
-
Ciudad de México, Ciudad de México Nuvit Service A tiempo completo**Job Title:** Senior Appian Platform Support Analyst- AWS Cloud Expert**Job Summary:** We are seeking an experienced Senior Appian Platform Support Analyst to join our team at Nuvit Service. The ideal candidate will have a strong background in supporting Appian platforms in AWS cloud environments.**Key Responsibilities:**Support the deployment of Appian...
-
Analyst, Customer Service
hace 6 meses
México PKC Group A tiempo completoTorreón, Coahuila **Customer Service Analyst** To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight. **Responsibilities/Skills** - Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take...
-
Customer Service Level Management Analyst Ii
hace 4 días
Ciudad de México Mastercard A tiempo completoOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Customer Service Ambassador
hace 1 mes
Ciudad de México, Ciudad de México Aig A tiempo completoReimagining Customer SupportAIG is a global leader in commercial and personal insurance solutions, seeking an experienced Customer Service Coordinator to join our team in Mexico City. In this highly rewarding role, you will play a front-line part in ensuring our clients receive exceptional customer support when traveling in Spanish and Portuguese-speaking...
-
Customer Service Representative
hace 2 meses
Ciudad de México, Ciudad de México First Advantage A tiempo completoWe're looking for a skilled Customer Service Representative to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.**Key Responsibilities:****Manage Inbound Customer Communications:** Respond to customer inquiries in a timely and professional manner.**Consult on Customer Success:** Advise...