Front Desk Agent

hace 4 semanas

México Selina A tiempo completo

**Who we are**

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

**Responsibilities**

â— Responsible for communicating the different Tours & Travel products and services during the check in process

â— Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)

â— Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) â— Responsible for recording Tours & travel sales in systems, Rezdy and Winks.

â— Responsible with supporting guests in case of any question/concern needed regarding an T&T product

â— Manage receptionists tasks on the night shift

â— Process all guest check-ins and early check outs

â— Review receptionists’ reports

â— Obtain clean and organized reception

â— Accounting reports as required

â— Ensure to complete the logbook

â— Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests â— Perform adjustments and corrections and rectify all PMS problems that occur during night shift

â— Verify that all registered guests have the payment applied correctly in the PMS

â— Prepare of End of day procedure

â— Make sure that all the arrivals for the following day are already assigned

â— Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day

â— Check all accounts of guests who check out the next day â— Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift

â— Ensure standards of customer service

â— Ensure the good conditions of reception equipment â— Must be able to perform the full night audit if needed â— Act as manager on duty for the hostel in the absence of the

Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen

â— In case on Events or Parties, is mandatory of coordinate all the security team

â— Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

**Requirements (language, years of experience, area of experience, specific knowledge)**

â— 1-2 years of experience in reception

â— Team management

â— Bilingual

â— Knowledge of PMS system

â— Tourism /Hotel management background

**Reception PM Leader**

**Job title**

PM Leader

**Department**

Reception

**Location**

All locations

**Type/Duration of contract**

Prof. Services / Payroll

1 year

**Responsibilities**

You are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, and learning something new every day.

Change is your ally and creativity your best friend.

You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.

Most of your responsibilities are (but not limited to):
â— Responsible for communicating the different Explore products and services during the check in process

â— Ensure all guests are aware of the different spaces in Selina (common kitchen, playground, cinema room, library, cafe/club, Retail Shop, Explore desk, Wellness Deck, Surf Ranch - when relevant-)

â— Responsible for selling all Explore products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)

â— Responsible for recording Explore sales in systems, Rezdy and Winks.

â— Responsible with supporting guests in case of any

question/concern needed regarding an Explore product

â— Process guest check-ins and requirements while ensuring high satisfaction

â— Review and create reception reports

â— Obtain clean and organized reception

â— Ensure to complete the logbook

â— Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspection

â— Perform adjustments and corrections and rectify all PMS problems that occur during the shift

â— Verify that all registered guests have the payment applied correctly in the PMS

â— Make sure that at the end of the Housekeeping Shift all the vacancy rooms are ready and clean

â— Support the maintenance & housekeeping team in order to complete all the assigned task

â— Ensure that all guests are guided to the room by someone from the team as part of the protocols

â— Ensuring all floats balance correctly at the end of shift â— Act as manager on duty for the hostel in the absence of the Management Team dealing with com

  • Front Desk Agent

    hace 6 días

    Ciudad de México Umbral, Curio Collection by Hilton A tiempo completo

    **Front Desk Agent (Hotel)** *Proceso de Check In / Check out. *Resolucion de Problemas. *Manejo de Terminales bancarias. *Atencion a los detalles. *Inglés avanzado indispensable. Pay: $8,000.00 - $10,000.00 per month COVID-19 considerations: Acordadas por GOB CDMX Work Location: One location Expected Start Date: 09/01/2023

  • Front Desk Supervisor

    hace 3 semanas

    México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Assistant Front Desk Director

    hace 4 días

    Ciudad de México Sofitel Mexico City Reforma A tiempo completo

    Company Description Subdirector de Recepción Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción. - Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...

  • Front Desk Agent

    hace 3 semanas

    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Front Desk Agent

    hace 3 semanas

    Ciudad de México, Ciudad de México Hilton Mexico City Reforma A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Manager - Front Desk

    hace 3 semanas

    Ciudad de México, Ciudad de México W Mexico City A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...

  • Front Desk Receptionist

    hace 7 días

    México AMERICAN DENTIST RIVIERA MAYA A tiempo completo

    **About Us**: Join our dynamic team at Cancun Dental Care! We are a leading dental clinic committed to providing exceptional oral care services. Our team is passionate about creating beautiful smiles and delivering top-notch customer service. As a Receptionist (Front Desk) at our dental clinic, you will be an integral part of our team, responsible for...

  • Recepcionista de hotel

    hace 2 semanas

    Ciudad de México Soho House A tiempo completo

    Who We Are…We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

  • Ejecutivo de Front Desk

    hace 4 días

    Ciudad de México HOTEL BELAIR UNIQUE CDMX WTC A tiempo completo

    **HOTEL BEL AIR UNIQUE & HOTEL BELAIR BUSINESS CDMX WTC** Solicita: **EJECUTIVO DE FRONT DESK** Sexo: Indistinto Estado Civil: Indistinto Edad: 22 a 28 años Escolaridad: Lic. En Administración De Empresas Turísticas / Turismo (Indispensable) Disponibilidad de Tiempos (Rolan 3 Turnos) INGLES AVANZADO (Capas de establecer conversación). Experiência: NO...

  • Front Desk Receptionist

    hace 4 semanas

    Ciudad de México Excent Capital A tiempo completo

    **Sobre la empresa** - Excent Capital Ltd es broker de inversiones regulado con oficinas en Seychelles, Mexico y con planes de expansión al rededor del mundo. Proveemos a nuestros clientes una plataforma de inversiones para el mercado financiero internacional. Debido a nuestro constante crecimiento nos encontramos en búsqueda de: **Front Desk - Inglés...

  • Front Desk Hotel Boutique Domingo Santo!

    hace 4 semanas

    Ciudad de México HOTEL BOUTIQUE DOMINGO SANTO A tiempo completo

    **Recepcionista - Hotel - Terraza Domingo Santo!** Estamos buscando una colaborador(a) para el Front Desk del Hotel Boutique Domingo Santo. Su principal responsabilidad es atender a los huéspedes del Hotel Boutique Domingo Santo de manera personalizada. Brindar información de los servicios adicionales del hotel. El Hotel Boutique Domingo Santo cuenta con...

  • Gerente de Front Desk

    hace 1 semana

    Ciudad de México, Ciudad de México Accor Mexico A tiempo completo

    Descripción de la empresa¿Por qué trabajar para Accor?Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros,...

  • Front Desk Receptionist/administrative Assistant

    hace 5 días

    México RejuvStem Clinic A tiempo completo

    We are looking for a confident and enthusiastic person who enjoys communicating with foreigners in their language. This person will be the first point of contact for the clinic. Our Receptionist’s duties include offering administrative support across the organization. FDR will welcome guests and greet people who visit the business. Will also coordinate...

  • Mcr- Front Office Manager

    hace 5 días

    México Marriott International, Inc A tiempo completo

    **Job Number** 23142167 **Job Category** Rooms & Guest Services Operations **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Agente Help Desk

    hace 4 semanas

    Ciudad de México Grupo Proare SA de CV A tiempo completo

    ¡Únete a nuestro equipo como Agente de TI Service Desk! En Grupo Proare brindamos consultoría y servicios de TI a grandes empresas líderes en su ramo y nos encontramos en búsqueda de talento para nuestra área de mesa de ayuda y soporte de 1er nível. Requisitos: Experiência mínima de 1 año en atención a clientes y **Soporte técnico remoto**...

  • Service Desk Bilingüe

    hace 4 semanas

    México Azka IT Consulting A tiempo completo

    **Agente Service Desk Bilingüe** Como **Agente Service Desk **trabajarás en conjunto con un equipo de profesionales a nível global brindando soporte y atención personalizada de usuarios. **Requisitos**: - Experiência laboral enfocada en mesa de servicio - Inglés conversacional fluido (Indispensable) - Bachillerato, Licenciatura o Ingeniería...

  • Agente de Group Desk

    hace 6 días

    México RCD Hotels A tiempo completo

    RCD Hotels es un conjunto de hoteles de lujo en diferentes destinos turísticos como Estados Unidos, México y República Dominicana, cada uno con su propia personalidad. Estamos en búsqueda de tu talento como: Agente Group Desk Objetivo del puesto: Asistir al equipo de ventas en el manejo administrativo de la venta de grupos. Desde la verificación...

  • Front Desk

    hace 6 días

    Ciudad de México VIRTUAL HOMES A tiempo completo

    Importante empresa méxicana especializada en la operación prosional de rentas de corta o mediana estancia esta en busca de **FRONT DESK (supervisor de edificio de AIRBNB)** Debe de tener carrera enfocada al servicio al cliente y/o hospitalidad, una presencia formal, agradable y amigable, 100% enfocado en la satisfacción y solución hacia el...

  • Agente de Service Desk 1a

    hace 6 días

    Edo. de México SONDA IT A tiempo completo

    ¿Por qué ser parte de SONDA? La respuesta es muy simple: porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En SONDA vivirás una experiência de trabajo con...

  • Front Desk Agent

    hace 4 semanas

    Ciudad de México Mondrian A tiempo completo

    **Descripción de la empresa** El Mondrian Condesa, con un diseño fascinante y una gastronomía deliciosa, representa la energía de Ciudad de México, un crisol de culturas. El hotel, con una ubicación perfecta entre dos barrios fascinantes, le hará viajar a un cuento de hadas cultural moderno. Las 183 habitaciones y suites, con luz natural, cuentan con...