Customer Resolution Specialist Ii
hace 1 mes
We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
You may utilize this posting to upload your resume and information.
**Job Summary**:
Responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but not limited to: order entry & management and post sales warranty issues support. Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are exceeded.
**Key Tasks & Responsibilities (Essential Functions)**:
Order Entry:
- Could include receiving PO from customer and working with customer if needed to clarify order needs.
- Entry of customer PO into Acuity order management system.
- Provide order confirmation to customer.
Order Management:
- Point of contact for customers to support order management needs, expedites, status, or changes during order life cycle.
- Provide direction based on voice-of-the-customer throughout the matrix organization and coordinate activities to meet the customers' needs and provide a superior customer experience.
- Responsible for developing solutions for order issues leveraging business relationship with ABL matrix partners as needed.
- Provide shipping or invoice information upon customer request.
- Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, and product flow through distribution.
Post Sales / Warranties:
- Point of contact for customer to report potential Post Sales issues.
- Validate inquiry and seek clarification from customers if needed.
- Submit freight claim on behalf of the customer under company policy.
- Submit request for warranty claims for defective material and be the liaison between warranty team and Customer/Sales.
- Implement warranty claim resolution per warranty department's directive.
- Communicate resolution back to the customer and Sales.
**Skills**:
- Customer focused
- Attention to details
- Able to perform in very fast pace changing environment
- Proficient with MS basic suit
- Minimum typing speed of 38wpm
- Able to work in a team environment
- Great communication skills
- Problem solving skills
- Bilingual English, Spanish
- International Trade compliance, Import/Export experience (Export Documents, SLI, Routed transaction forms)
- Latin America business culture knowledge
**Minimum Experience Required**:
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
-
Customer Resolution Specialist II
hace 4 semanas
guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Customer Resolution Specialist Ii
hace 2 meses
Guadalupe, México Acuity Brands A tiempo completoResponsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but are not limited to: order entry & management and post-sales warranty issues support. Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are...
-
Customer Resolution Specialist Ii
hace 4 semanas
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Customer Resolution Specialist Ii
hace 2 meses
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Customer Service Representative
hace 4 semanas
Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completoWe are a leading industrial technology company, Acuity Brands, Inc. (NYSE: AYI), dedicated to making a valuable difference in people's lives. Our technology helps save energy and reduce carbon emissions. We are positioned at the intersection of sustainability and technology.We are seeking a highly skilled Customer Resolution Specialist II to support our...
-
Customer Resolution Specialist Ii
hace 1 mes
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
-
Quality Assurance Specialist II
hace 3 semanas
Guadalupe de Lerma, Jalisco, México Sensient Technologies A tiempo completoAt Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and forward-thinking.As a Quality Assurance Specialist II, you will be the bridge between the Purchasing and Quality Department and our suppliers to ensure that our needs and expectations regarding quality, regulatory compliance, and service from...
-
Conflict Resolution Specialist
hace 5 días
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoWe are seeking a highly skilled Conflict Resolution Specialist to join our team at Acuity Brands.About the RoleThis is a full-time position that requires a strong understanding of conflict resolution and associate relations. The successful candidate will have a minimum of 2 years of experience in similar positions and will be able to demonstrate knowledge of...
-
Customer Care Specialist Ii
hace 5 meses
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
-
Customer Resolution Lead Representative
hace 4 semanas
Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completoWe are seeking a highly skilled Order Fulfillment Specialist to join our team at Acuity Brands Lighting, Inc. This role is responsible for ensuring the smooth processing and fulfillment of customer orders.The ideal candidate will have excellent communication and organizational skills, as well as the ability to identify issues and find effective solutions...
-
Customer Care Lead Specialist
hace 1 mes
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. In this role, you will be responsible for providing exceptional internal processing and backlog management support to our customers. Your primary focus will be on manual processing, complex customer pull-in requests, proactive backlog...
-
Customer Resolution Lead Representative
hace 1 mes
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Customer Resolution Lead Representative
hace 5 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Customer Service Operations Specialist
hace 2 días
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoWe are Acuity Brands, a market-leading industrial technology company dedicated to solving complex problems in spaces, light, and more.As part of our Intelligent Spaces Group, we develop innovative products and services that make a meaningful impact on people's lives. Our focus is on sustainability and technology, helping our customers reduce their carbon...
-
Technical Support Specialist
hace 4 semanas
Guadalupe, Nuevo León, México KION Group A tiempo completoAbout the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex systems, and participating in the development of new ideas to improve productivity, reduce costs, and enhance customer satisfaction.Key...
-
Customer Care Lead Specialist
hace 3 meses
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands...
-
Planner/customer Service
hace 4 semanas
Guadalupe, México Alejandro Peña A tiempo completo**We´re looking to Planner/Customer Service Specialist (Automotive Industry. Experience in Tier 1´s companies (OEM´s )** Qualifications: - Graduate of industrial engineering or similar - At least 2 years experience in planning, customer services and logistic in automotive industry factories. - Critical qualification is having experience in Tier 1...
-
Senior Financial Planning Specialist
hace 9 horas
Guadalupe, Nuevo León, México KION Group A tiempo completoOverviewDematic is a leading provider of warehouse automation and supply chain solutions. As a Senior Financial Planning Specialist, you will play a critical role in ensuring the accurate and timely processing of customer orders, billing, and invoicing.
-
Quality Assurance Specialist
hace 1 mes
Guadalupe, Nuevo León, México Acensblue A tiempo completoJob Title: Quality Assurance SpecialistAcensblue is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the smooth and flawless Start Of Production of new products, managing changes throughout the product's life cycle, and leading activities to prevent and correct...
-
Customer Care Lead Specialist
hace 7 meses
Guadalupe, México Acuity Brands A tiempo completo**Resumen del trabajo**: **Tareas y responsabilidades clave (funciones esenciales)**: - Customer Pull-In Requests: - Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same - Facilitate the approval...