Customer Care Lead Specialist

hace 8 meses

Guadalupe, México Acuity Brands A tiempo completo

**Resumen del trabajo**:
**Tareas y responsabilidades clave (funciones esenciales)**:

- Customer Pull-In Requests:
- Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same
- Facilitate the approval of more complex, project level, business opportunity requests prior to order entry; Seeking problem solutions that ensure orders are won
- Facilitate the approval of more complex, project level, customer pull-in requests for open orders
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer’s needs
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required
- Proactive ownership at production level for commitments
- Proactively review and ensure system visibility of all team commitments both internally and externally
- Ensure team is proactively communicating with support partners when commitments will be missed
- Serve as first point of escalation for internal partners
- Communicate team needs and potential solutions to leadership
- Teach, mentor, support others in their journey to effectively achieving the above

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