Customer Resolution Operations Specialist
hace 5 días
We're seeking a skilled Customer Resolution Lead Representative to join our team at Acuity Brands, Inc., a market-leading industrial technology company. This role plays a crucial part in ensuring timely order fulfillment and exceptional customer satisfaction.
The ideal candidate will have 2-3 years of experience in order management and be proficient in using software such as Agile, WQ, and PowerBi. They will be responsible for providing timely updates to customers, monitoring orders for exceptions, and troubleshooting any issues related to orders.
As a Customer Resolution Lead Representative, you will act as a liaison between internal partners and customers, utilizing order management software to track and manage orders effectively. You will also closely interact with Pre-Sales, Post-Sales, and Order Excellence teams, as well as Engineering, Product, and BOM creation teams as needed.
Key qualifications include English proficiency, demonstrated empathy, excellent communication and organizational skills, and the ability to identify issues and find effective solutions quickly. Additionally, you should be detail-oriented, proactive, and capable of managing multiple tasks simultaneously.
Acuity Brands values diversity and is an equal opportunity organization. We offer a competitive salary range estimated at $65,000 - $85,000 per year, depending on location and experience.
In this role, you will have the opportunity to develop solutions for basic and some medium-level order issues related to order activation. You will take ownership and engagement of your individual KPI from the Customer Excellence Team and propose and lead innovation ideas to improve current processes.
-
Global Conflict Resolution Specialist
hace 3 semanas
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoJob OverviewWe are seeking a highly skilled Global Conflict Resolution Specialist to join our team at Acuity Brands. This role will be responsible for providing conflict resolution support to Associates and People Managers across the globe.
-
Supply Chain Operations Specialist
hace 4 semanas
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoWe are seeking a skilled Supply Chain Operations Specialist to join our team at Acuity Brands, a leading industrial technology company. Job SummaryThis role involves optimizing cell efficiency by coordinating and scheduling production activities to meet customer demand on time. You will prioritize customer orders to ensure timely delivery and exceptional...
-
Sales Operations Coordinator
hace 2 semanas
Guadalupe, Nuevo León, México Kion Group A tiempo completoAbout Kion GroupKion Group is a dynamic and fast-paced organization that offers a unique opportunity to grow and develop your career in a global environment. Our company culture emphasizes the importance of teamwork, innovation, and customer satisfaction.Job DescriptionThe Sales Support Specialist plays a crucial role in ensuring the smooth operation of our...
-
Customer Service Coordinator
hace 1 semana
Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completoAbout the Role: We are seeking a skilled Customer Service Coordinator to join our team at Acuity Brands Lighting, Inc. as an Internal Order Support Specialist. As an Order Fulfillment Associate, you will play a vital role in ensuring seamless order processing and customer satisfaction. Job Summary: The successful candidate will be responsible for manual...
-
Manufacturing Finance Specialist
hace 4 semanas
Guadalupe, Nuevo León, México KION Group A tiempo completoJob SummaryWe are seeking a skilled Manufacturing Finance Specialist to join our team at KION Group. As a key member of our Global Operations function, you will play a vital role in the success of our manufacturing facilities.
-
Manufacturing Operations Specialist
hace 4 semanas
Guadalupe, Nuevo León, México STERIS A tiempo completoJob DescriptionWe are seeking a highly skilled Manufacturing Operations Specialist to join our team at STERIS. In this role, you will be responsible for evaluating and selecting manufacturing engineering techniques to develop efficient methods for producing piece parts and assemblies.You will provide input to develop cost estimates, prepare manufacturing...
-
Key Account Sales Specialist
hace 3 semanas
Guadalupe, Nuevo León, México Kion Group A tiempo completo**Job Overview**Kion Group has an immediate need for a Key Account Sales Specialist at our Monterrey location.The successful candidate will work under the direction of the Service Sales Operations Manager, assisting with handling requests and providing customer service guidance and support to the Customer Service Sales Team.Responsibilities include dealing...
-
Operations Leadership Development Specialist
hace 1 mes
Guadalupe, Nuevo León, México Carrier A tiempo completoJob OverviewWe are seeking a talented Operations Leadership Program participant to join our team in Mexico. This rotational program offers hands-on experience and training in manufacturing and operations.Estimated Salary: $60,000 - $80,000 per yearAbout the RoleThis role is based in Guadalupe, Mexico, and involves working on various projects within our...
-
Financial Collections Specialist
hace 5 días
Guadalupe, Nuevo León, México Kna De México A tiempo completo**Overview of Kna De México**Kna De México, a leading company in the industry, is seeking a highly skilled Financial Collections Specialist to join our team. In this role, you will play a crucial part in ensuring timely and accurate payments to customer accounts and invoices.**Salary Range:** The estimated salary for this position is between $55,000 and...
-
Operations Manager
hace 4 días
Guadalupe, Nuevo León, México Dematic Logistics De Mexico S. De R.L. De C.V. A tiempo completoAbout Dematic Logistics De Mexico S. De R.L. De C.V.We are a leading provider of automated material handling solutions and services, committed to delivering innovative and efficient supply chain solutions to our clients.Job SummaryThe Operations Manager - Field Service Specialist will play a critical role in the implementation and support of Salesforce Field...
-
Production Operations Manager
hace 4 semanas
Guadalupe, Nuevo León, México Magna A tiempo completoWe are seeking a Production Operations Manager to join our team at Magna Mirror System Monterrey.About UsMagna is a leading manufacturer of automotive technologies, and we are committed to developing innovative solutions that make vehicles safer and cleaner. Our mission is to create a future where everyone can live and move without limitations.Job...
-
Operations Manager
hace 1 mes
Guadalupe, Nuevo León, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. in a dynamic and fast-paced distribution center environment.Job DescriptionThe successful candidate will be responsible for leading a team of professionals to ensure the efficient operation of the distribution center,...
-
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Backlog Manager and Customer Advocate to join our team at Acuity Brands.This is a unique opportunity to make a significant impact on our customer experience by driving transformational efforts in backlog management and customer support.Key ResponsibilitiesFoster strategic relationships with key...
-
Operations Manager
hace 1 mes
Guadalupe, Nuevo León, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout this role:Amazon is looking for a high-potential leader who can take ownership of their impact in Amazon Operations as an entry-level manager. This role offers a unique opportunity to invest in others and develop a people-focused leadership style while mastering the tools, processes, and operations that have created the most customer-centric company on...
-
Regional Operations Director
hace 3 semanas
Guadalupe, Nuevo León, México Aptiv A tiempo completoJob SummaryAptiv is seeking an experienced Regional Operations Director to oversee the management of multiple plants across the region.Key Responsibilities:Develop and execute strategic plans to improve operational efficiency, reduce costs, and enhance customer satisfaction.Lead cross-functional teams to drive process improvements, implement best practices,...
-
Customer Support Coordinator
hace 6 días
Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completoWe are Acuity Brands Lighting, Inc., a leading industrial technology company that designs, manufactures, and brings to market innovative products and services.Our goal is to make a valuable difference in people's lives by developing technology that helps save energy and reduce carbon emissions.We are positioned at the intersection of sustainability and...
-
Global Talent Operations Coordinator
hace 3 días
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoJob DescriptionWe're an industrial technology company dedicated to using innovation to solve real-world problems. Our goal is to create products and services that make a positive impact on people's lives.The Talent Acquisition Operations Senior Specialist role supports our Global TA team in various areas, including systems, processes, tools, branding,...
-
Inventory Management Specialist
hace 2 semanas
Guadalupe, Nuevo León, México Abb Schweiz Ag A tiempo completoJob Summary:We are seeking an experienced Inventory Management Specialist to join our team at Abb Schweiz Ag in Guadalupe. This role is part of the ABB Electrification Installation Products plant and reports directly to the Planning & Fulfillment Manager.About the JobThis position offers a unique opportunity to take on end-to-end planning responsibilities...
-
Industrial Maintenance Specialist
hace 3 semanas
Guadalupe, Nuevo León, México Acuity Brands A tiempo completoWe are seeking a highly skilled Industrial Maintenance Specialist to join our team at Acuity Brands. As an integral part of our maintenance department, you will play a crucial role in ensuring the smooth operation of our facilities and equipment.Job SummaryThe Industrial Maintenance Specialist will be responsible for maintaining and repairing various pieces...
-
System Support Specialist for Complex Controls
hace 5 días
Guadalupe, Nuevo León, México Dematic Logistics De Mexico S. De R.L. De C.V. A tiempo completoCompany Overview:Dematic Logistics De Mexico S. De R.L. De C.V. is a leading provider of innovative logistics solutions, dedicated to helping businesses thrive in today's fast-paced market.About the Role:We are seeking an experienced System Support Specialist to join our team in Mexico. This role involves providing critical support for complex systems that...