Customer Resolution Operations Specialist

hace 5 días


Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

We're seeking a skilled Customer Resolution Lead Representative to join our team at Acuity Brands, Inc., a market-leading industrial technology company. This role plays a crucial part in ensuring timely order fulfillment and exceptional customer satisfaction.

The ideal candidate will have 2-3 years of experience in order management and be proficient in using software such as Agile, WQ, and PowerBi. They will be responsible for providing timely updates to customers, monitoring orders for exceptions, and troubleshooting any issues related to orders.

As a Customer Resolution Lead Representative, you will act as a liaison between internal partners and customers, utilizing order management software to track and manage orders effectively. You will also closely interact with Pre-Sales, Post-Sales, and Order Excellence teams, as well as Engineering, Product, and BOM creation teams as needed.

Key qualifications include English proficiency, demonstrated empathy, excellent communication and organizational skills, and the ability to identify issues and find effective solutions quickly. Additionally, you should be detail-oriented, proactive, and capable of managing multiple tasks simultaneously.

Acuity Brands values diversity and is an equal opportunity organization. We offer a competitive salary range estimated at $65,000 - $85,000 per year, depending on location and experience.

In this role, you will have the opportunity to develop solutions for basic and some medium-level order issues related to order activation. You will take ownership and engagement of your individual KPI from the Customer Excellence Team and propose and lead innovation ideas to improve current processes.



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