Customer Resolution Lead Representative

hace 2 meses

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

You may utilize this posting to upload your resume and information.

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:
Order Management:

- Support basic to medium level order/project management after entry through activation
- Provide timely updates to customers regarding their order status and address any inquiries or issues
- Use Power BI reporting to monitor orders assignation proactively to avoid having delays, issues or miscommunications
- Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner
- Troubleshoot and resolve any problems related to orders, including replacements
- Act as liaison/translator between internal partners and customer
- Utilize order management software to track and manage orders effectively. (Agile, PowerBi, WQ, etc)
- Closely interaction with Pre-Sales, Post - Sales and Order Excellence
- Closely interaction with Engineering, Product and BOM creation teams as needed
- Develop solutions for basic and some medium level order issues related to order activation
- Develop and demonstrate complete understanding of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory and shipment) and the relationship within the customer ecosystem
- Take ownership and engagement of their individual KPI from Customer Excellence Team

**Skills**:

- English proficiency
- Demonstrated empathy for others
- Ability to identify issues and find effective solutions quickly
- Excellent communication and organizational skills
- Proficiency in using software to track and manage orders (Ex Agile, WQ, PowerBi, Microsoft, Product search)
- Accurate and efficient input of order details into the system
- Consults appropriate stakeholders before making critical decisions
- Customer-focus and assertiveness in driving actions required to ensure high levels of customer satisfaction.
- Focus on results and improving indicators
- Propose and lead innovation ideas to improve current processes
- Self-Driven to seek answer and provide solutions
- Awareness of product regulations (UL, Cal OSHA)
- Ensuring accuracy in order processing and documentation.
- Ability to analyze data related to orders, inventory, and customer feedback to improve processes
- Detail-oriented, proactive, and capable of managing multiple tasks simultaneously

**Minimum Experience Required**:

- 2-3 years of experience

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

  • Customer Resolution Operations Specialist

    hace 4 semanas

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We're seeking a skilled Customer Resolution Lead Representative to join our team at Acuity Brands, Inc., a market-leading industrial technology company. This role plays a crucial part in ensuring timely order fulfillment and exceptional customer satisfaction.The ideal candidate will have 2-3 years of experience in order management and be proficient in using...

  • Customer Resolution Lead Representative: Solution Finder

    hace 2 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light and more things to come for our customers, communities and planet.Company OverviewAcuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures and brings to market products and services that make a valuable difference in people's lives.Our two business...

  • Customer Resolution Lead Representative

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Lead Representative

    hace 4 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Service Representative

    hace 7 meses

    Guadalupe, México Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative / Lead to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a...

  • Customer Resolution Specialist Ii

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Lead Representative

    hace 1 mes

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Customer Resolution Lead Representative

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Customer Resolution Specialist Ii

    hace 4 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but are not limited to: order entry & management and post-sales warranty issues support. Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are...

  • Customer Service Representative

    hace 1 mes

    Guadalupe, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $32,000 pesos per month to $34,400 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** font-size:14pxCustomer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an...

  • Customer Service Representative

    hace 3 semanas

    Guadalupe, Nuevo León, México Fedex Express Lac A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team in Latin America and the Caribbean. This role is ideal for individuals who enjoy providing excellent customer service, working in a fast-paced environment, and meeting sales targets.

  • Customer Resolution Specialist Ii

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist Ii

    hace 4 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Lead Representative

    hace 1 mes

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Lead Representative

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Customer Care Lead Specialist

    hace 9 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Resumen del trabajo**: **Tareas y responsabilidades clave (funciones esenciales)**: - Customer Pull-In Requests: - Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same - Facilitate the approval...

  • Sales and Customer Service Representative

    hace 6 días

    Guadalupe, Nuevo León, México Buscojobs México A tiempo completo

    About the RoleWe are seeking a skilled Sales and Customer Service Representative to join our team in SM Cebu City or Ayala Center Cebu. As an IQOS Sales Expert, you will be responsible for welcoming consumers, understanding their needs, and providing guidance on IQOS products.Key Responsibilities:Welcome consumers and understand their needs, offering...

  • Customer Care Lead Specialist

    hace 8 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Lead Specialist

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Lead Specialist

    hace 4 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...