Customer Segregation Management Leader

hace 4 semanas


Ciudad de México Citi A tiempo completo

El gerente sénior de Análisis de negocio es un puesto de nível gerencial sénior responsable de establecer una conexión entre los usuarios de negocio y expertos en tecnología para intercambiar información de manera concisa, lógica y comprensible junto con el equipo de Tecnología. El objetivo general de este puesto es contribuir a la exploración e investigación iterativa continua del rendimiento de negocio y otras medidas para obtener una mejor perspectiva e impulsar la planificación del negocio.

**Responsabilidades**:

- Supervisar un equipo de análisis de negocio que respalde a un sistema grande o múltiples sistemas con responsabilidades que incluyen la asignación de trabajo, presupuesto y planificación, evaluación del desempeño, compensación, contratación de personal y otras obligaciones, según se le haya asignado.
- Proporcionar dirección y liderazgo técnico para proyectos complejos y de alto impacto, y durante todas las fases del proceso de desarrollo e implementación y, al mismo tiempo, garantizar el seguimiento de procedimientos esenciales.
- Emitir juicios evaluativos en función del análisis de información en situaciones complicadas y únicas, y contribuir a la formulación de normas y estrategias para el área propia y otras áreas funcionales.
- Resolver problemas que tengan un impacto más allá del área propia y aplicar un conocimiento profundo de conceptos y procedimientos dentro del área propia y conocimiento básico de otras áreas.
- Trabajar en equipo para lograr objetivos y negociar con partes internas y externas.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares

**Calificaciones**:

- Entre 6 y 10 años de experiência relevante.
- Habilidades comprobadas de liderazgo.
- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.
- Habilidades interpersonales comprobadas y habilidad para asociarse e influir en los níveles de la organización
- Habilidad comprobada para utilizar técnicas analíticas, interpretativas y para la resolución de problemas

**Educación**:

- Licenciatura/título universitario o experiência equivalente.
- Preferencia de maestría.

**Responsibilities**:

- Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
- Review and analyze proposed technical solutions for projects
- Develop comprehensive knowledge of how areas of business integrate to accomplish business goals
- Provide evaluative judgment based on analysis of factual data in complicated and unique situations
- Impact the Applications Development area through monitoring delivery of end results, participate in budget management, and handling day-to-day staff management issues, including resource management and allocation of work within the team/project
- Ensure essential procedures are followed and contribute to defining standards negotiating with external parties when necessary

**Qualifications**:

- 6-10 years of relevant experience in the Financial Service industry
- Experience as Applications Development Manager
- Experience as senior level in an Applications Development role
- Stakeholder and people management experience
- Demonstrated leadership skills
- Proven project management skills
- Basic knowledge of industry practices and standards
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred

**Additional Skills required**:

- ** Strong communications skills and ability to work with Senior Local Technology Roles and Senior Global Technology Leaders.**:

- ** Strong influence, negotiations and conflict resolution**:

- ** Skill** to work with distributed team across different time zones**:

- ** Skill of management for big teams**

**Languages required**:

- ** English **80**%**:

- ** Spanish 100%**

**Additional desirable experience**:

- ** Agile Development Methodology**:

- ** Implementations in mainframes**:

- ** Technical Knowledge** Cobol, Unisys, DMSII, Algol, CBL´s**:

- ** Customer **business knowledge**:

- ** Deposit account Statements Knowledge**Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full



  • Ciudad de México Percepta A tiempo completo

    At Percepta, we bring first-class service across each market we support. As a **Team Leader ** in **Mexico City.** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day...


  • Ciudad de México Cisco Systems A tiempo completo

    **_Who You Are?_** We seek a **strong leader and communicator** with a good understanding of technical support. In this position, you will be responsible for customer happiness and employee engagement and empowerment. - Have managed a group of 10+ engineers, supervising their activities with responsibility for their results in terms of customer...


  • Ciudad de México British American Tobacco A tiempo completo

    **BAT MEXICO ESTÁ BUSCANDO UN CUSTOMER MANAGEMENT INTERN** **NIVEL DE SENIORIDAD**:Intern **FUNCIÓN**: Marketing **UBICACIÓN: Ciudad de México** **PROPÓSITO DE LA POSICIÓN** Esta persona será responsable de brindar apoyo al equipo de Customer Management dentro del departamento de Marketing. **Foco Geográfico**: México. **PRINCIPALES...

  • Leader, Customer Delivery

    hace 4 semanas


    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Do you have what it takes? Customer Experience (CX) organization is seeking an inspiring leader to manage a team of Technical Consulting Engineers (TCEs) responsible for providing first rate technical support. You will report to a CX Director or Sr. Manager and generally be responsible for a team of 10 to 15 people. You are able to manage for...


  • Ciudad Apodaca, N.L., México Schneider Electric Gruppe A tiempo completo

    Job Description - Customer Project Leader (008V7A) Project leader to manage 3~5 project (medium & complex level) with an average budget of $3 million USD. Organize the project from the RFQ stage, understand the scope from process and product point of view to estimate the cost and lead time of the equipment.  Develop a detail plan including all...


  • Ciudad de México AIG A tiempo completo

    LAR Customer Service Team Leader Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...


  • México Electro Componentes de México S.A. de C.V. A tiempo completo

    **Production Planning Leader** **Job description** Responsible to analyze demand needs and supply capacity. Manages coverage to meet customer demand on time. Clearly communicates demand and supply important information to Customer Service and upper management. Manages career and development plans for the planning team. Promotes and supervises training to...


  • Ciudad de México, Ciudad de México Kuehne Nagel A tiempo completo

    We are looking for a Team Leader for our Mexico City-based maritime team. Tu función Supervise the follow-up of each of the orders, as well as give timely attention to customer requests, ensuring that all activities are carried out under the established guidelines. Tus responsabilidades 1. Review and manage the complete files per client as well as exchange...

  • Project Leader

    hace 4 semanas


    Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

    Lead department activities with 10+ people and reach company’s goal and customer’s expectation as leader of customer representative and work with managers of cross function - Control budget and HC to reach financial goal - Coaching and present leadership and ownership to deal with request from the clients - Take care of end-to-end process of product...


  • México Michelin A tiempo completo

    Business Unit Leader KEY EXPECTED ACHIEVEMENTS - Achieve Business Unit SMQDC expected performance levels and respect of standards to satisfy customer demand - Ensure the proper level of mastery, as required for the team, of operational standards (MOS..) and MMW foundations. - The team and its members are empowered and visibly committed. Autonomy increases...


  • Ciudad de México Page Personnel A tiempo completo

    Customer service supervisor - Medical/Pharmaceutical **Sobre nuestro cliente**: Global leader in medical imaging. **Descripción**: - Manage, guide, coach, and motivate the LATAM Customer Service Team - Actively promoting and managing the continuous improvement of customer service standards - Assisting in problem-solving and root-cause analysis regarding...


  • Ciudad de México Lead A Venta A tiempo completo

    About the position **Position name**: Customer Service Rep **Reporting to**: TBD **Location/Travel**: Mexico. Compensation $1,000 - $ 1,300 (month) - Negotiable depending on experience Overview Our client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service...


  • Ciudad Juarez, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Responsibilities**: - Leading the Customer Success Management organization in Mexico - Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance) - Customer relationship management including full program responsibility with...


  • México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...


  • Ciudad de México Adenza A tiempo completo

    Division Overview Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating...

  • Country Sales

    hace 3 semanas


    Ciudad de México Mortgage Ledger A tiempo completo

    As a country leader, you will be responsible for the commercial, sales and solutions (operations) activities for distribution solutions (ELDS) division in Mexico.Ensuring the business†growth and achievement of all the targets such as sales, margins, market share and customer satisfaction and leading the country team for all the “licence to...

  • Country Sales

    hace 4 semanas


    Ciudad de México ABB Schweiz AG A tiempo completo

    Country Sales & Solutions Leader, Mexico Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Project Leader

    hace 1 semana


    Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completo

    Job DescriptionTo support the business expansion in MX, we are looking a customer project leader who is passionate on project mgt, daily follow up with multiple teams and gets hands on work, components, products. Join us in Mexico Monterrey.Job ResponsibilitiesResponsibilities for this position include, but are not limited to, the following.Responsible for...

  • Project Leader

    hace 1 mes


    Ciudad de México Novasyte A tiempo completo

    We are looking for Project Leader/ Senior Project Leader’s to join our innovative and dynamic group of global professionals dedicated to assisting our clients in driving healthcare forward. This is an important and high-profile role within our Research & Development Operation business unit to enable medical breakthroughs that advance healthcare and patient...


  • México Robert Bosch Group A tiempo completo

    Company Description Why Bosch? Our strategic objective is to create connected solutions, improving the quality of life worldwide. What’s important to us? Make Your Mark: Give your job a meaning, with solutions “Invented for Life”. Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them. Find Your...