Business Concierge

hace 2 semanas


Ciudad de México Fiesta Inn Aeropuerto CDMX A tiempo completo

Atender, recibir y/o despedir a los huéspedes, manteniendo una actitud de servicio profesional. Apoya y cubre las ausencias del GSH y coordina, planea y supervisa las áreas del departamento durante su turno. Se encuentra actualizado e informado de los eventos sociales y culturales para informar a los huéspedes que los necesiten.
- Se asegura que el registro de huéspedes se lleve a cabo eficientemente y cumpliendo con las políticas y estándares establecidos.
- Hace presencia en el Lobby principal para dar la Bienvenida a los huéspedes y acompañarlos a la Recepción hasta ser atendidos por un recepcionista.
- Supervisa al personal en turno que porten correctamente el uniforme y cumplan con los estándares de imagen establecidos.
- Se asegura se Pre-asignen las llegadas de reservaciones del mismo día.
- Supervisa en forma periódica el Minutero validando atrasos y tomar acciones correctivas inmediatas.
- Revisa el reporte "Estado de Casa" cada hora para ver la disponibilidad de habitaciones del hotel en períodos de alta ocupación.
- Supervisa que durante los check inns los recepcionistas cumplan con los estándares de registro y/o salidas aplicando al 100% la fraseología.
- Revisa que se encuentre en orden y completa la papelería y artículos de trabajo y/o escritorio del departamento.
- Lleva acabo la revisión de saldos altos y al margen y en caso de aplicar, se asegura se envíen cartas a huéspedes para solicitar ampliación de garantía de su estancia. En cuanto a folios al margen revisa causas para corregir.
- Lleva acabo en conjunto con GSH la asignación de actividades administrativas Ej: arqueo de pit ,Arqueo de cajas y Arqueo de llaves de seguridad.

Tipo de puesto: Tiempo completo

Salario: $10,000.00 - $12,000.00 al mes

Horario:

- Diurno
- Incluye fines de semana
- Rotativo
- Turno de 8 horas

Prestaciones:

- Estacionamiento gratuito
- Opción a contrato indefinido
- Servicio de comedor
- Uniformes gratuitos
- Vales de despensa

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Recepción: 3 años (Deseable)
- INSIST: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Disponibilidad de turnos:

- Turno diurno (Deseable)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 25/07/2023


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