Business Concierge
hace 2 semanas
Atender, recibir y/o despedir a los huéspedes, manteniendo una actitud de servicio profesional. Apoya y cubre las ausencias del GSH y coordina, planea y supervisa las áreas del departamento durante su turno. Se encuentra actualizado e informado de los eventos sociales y culturales para informar a los huéspedes que los necesiten.
- Se asegura que el registro de huéspedes se lleve a cabo eficientemente y cumpliendo con las políticas y estándares establecidos.
- Hace presencia en el Lobby principal para dar la Bienvenida a los huéspedes y acompañarlos a la Recepción hasta ser atendidos por un recepcionista.
- Supervisa al personal en turno que porten correctamente el uniforme y cumplan con los estándares de imagen establecidos.
- Se asegura se Pre-asignen las llegadas de reservaciones del mismo día.
- Supervisa en forma periódica el Minutero validando atrasos y tomar acciones correctivas inmediatas.
- Revisa el reporte "Estado de Casa" cada hora para ver la disponibilidad de habitaciones del hotel en períodos de alta ocupación.
- Supervisa que durante los check inns los recepcionistas cumplan con los estándares de registro y/o salidas aplicando al 100% la fraseología.
- Revisa que se encuentre en orden y completa la papelería y artículos de trabajo y/o escritorio del departamento.
- Lleva acabo la revisión de saldos altos y al margen y en caso de aplicar, se asegura se envíen cartas a huéspedes para solicitar ampliación de garantía de su estancia. En cuanto a folios al margen revisa causas para corregir.
- Lleva acabo en conjunto con GSH la asignación de actividades administrativas Ej: arqueo de pit ,Arqueo de cajas y Arqueo de llaves de seguridad.
Tipo de puesto: Tiempo completo
Salario: $10,000.00 - $12,000.00 al mes
Horario:
- Diurno
- Incluye fines de semana
- Rotativo
- Turno de 8 horas
Prestaciones:
- Estacionamiento gratuito
- Opción a contrato indefinido
- Servicio de comedor
- Uniformes gratuitos
- Vales de despensa
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Recepción: 3 años (Deseable)
- INSIST: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Disponibilidad de turnos:
- Turno diurno (Deseable)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 25/07/2023
-
E-concierge
hace 7 días
México Hilton A tiempo completoA Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the...
-
Concierge
hace 1 mes
México Hilton A tiempo completoA Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the...
-
Concierge
hace 1 mes
San Miguel de Allende, México TALENTORÍA A tiempo completo**Education, Experience and Knowledge Requirements** - Two (2) years’ front desk and/ or concierge experience in hospitality, private club and property management environments preferred; - Bi-lingual in Ability to fluently read, speak, write and comprehend the English language; - Ability to communicate clearly and concisely, orally and in writing, maintain...
-
Business Development Manager
hace 4 semanas
Ciudad de México ONBOARDING SERVICIOS DE RECURSOS HUMANOS A tiempo completoBusiness Development Manager (Hospitality/Restaurants) Advanced English Líder de ventas - Inglés avanzado - FLUIDO Incrementará la venta general del restaurante, así como en número de transacciones y cheque promedio Creará oportunidades de venta especiales derivadas del análisis de venta regular vs consumo de clientes. Se encargará de la...
-
Concierge - Marketing In-house
hace 1 mes
México MVW A tiempo completoA front-line marketing executive, who qualifies leads, provides guest service and generates tour flow by performing the following duties. Supports the In-house team VSC teams with all “heart of the house” guest service, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, stocking of materials,...
-
Supervisor de Recepcion Fiesta Americana Viaducto
hace 4 semanas
Ciudad de México Grupo Posadas A tiempo completo**Misión del Puesto**: Verificar que el cliente reciba atención personalizada desde su llegada al hotel, en caso de ser necesario otorgar los beneficios de acuerdo al tipo de cliente y/o socio, así mismo será el responsable de dar soluciones a los problemas y/o necesidades de servicio que manifieste el cliente antes, durante y después de su estancia con...
-
SPA Concierge
hace 2 semanas
Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completoJob Number Job Category AdministrativeLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update...
-
Concierge - Spa
hace 4 semanas
Ciudad de México, Ciudad de México W Mexico City A tiempo completoJob Number Job Category SpaLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions...
-
Local Activities Representative
hace 4 semanas
México Marriott Vacations Worldwide A tiempo completoPRINCIPAL OBJECTIVE OF POSITION To support the In-house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and...
-
Concierge Spa
hace 1 mes
México Marriott International, Inc A tiempo completo**Job Number** 23107747 **Job Category** Spa **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large...
-
Sales Manager
hace 1 mes
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Sales & MarketingLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYProvides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to...
-
Sales Manager
hace 1 mes
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Sales & MarketingLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYProvides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to...
-
Representative Tour Reception
hace 4 semanas
México Marriott Vacations Worldwide A tiempo completoPRINCIPAL OBJECTIVE OF POSITION Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty...
-
Sales Manager
hace 2 semanas
Ciudad de México Marriott International, Inc. A tiempo completoNúmerode Empleo 24062335 Categoría de Empleo Sales & Marketing Ubicación Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA Horario Full-Time ¿Ubicación remota? Y ¿Reubicación? N Tipo de Posición Management JOB SUMMARY Provides total account management support for assigned property accounts....
-
Recepcionista de Club Vacacional
hace 1 mes
México MVW A tiempo completoPRINCIPAL OBJECTIVE OF POSITION Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty...
-
Vacation Club Hostess
hace 1 mes
México MVW A tiempo completoPRINCIPAL OBJECTIVE OF POSITION Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty...
-
Regional Sales Director
hace 4 semanas
Ciudad de México Pager A tiempo completoPager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a “doctor in the family.” Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care...
-
Guest Service Agent
hace 7 días
Ciudad de México Hilton A tiempo completoGuest Service Agent / PBX Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Agente de recepcion
hace 2 semanas
Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Service Agent
hace 1 semana
Ciudad de México, Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...