Onboarding and Training Manager

hace 6 meses

Ciudad de México FCM A tiempo completo

**Job no**: 518588

**Brand**: FCM

**Work type**: Full time

**Location**: Mexico City

**Categories**: Corporate & Group Travel

**Onboarding and Training Manager - México**

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

**About the opportunity**:
An exciting opportunity has arisen in FCM, Flight Centre Travel Group Corporate Brand in Mexico City.

As Onboarding and Training manager you will be responsible for the development and implementation of training plans to support the objectives of the organization.

You will also be responsible for all training programs ensuring onboarding for new hires, new training and development programs.

This position will ensure productivity and employee training, The position goal is to increase strategic training to achieve Flight Centre Travel Group training needs.

**Who we are**:
Successful, hard-working, fun, and dynamic is how Flight Centre Travel Group describes its culture. We look for smart, savvy individuals - innovative creative people who bring a real passion to their work. We value our people and reward them with a supportive work environment and a real career path. If you can relate to our culture, then this is an opportunity you won’t want to miss

At the very core of our operations is a passion and drive to share the love of travel and to open up the world for those who want to see.

**Who you are**:

- Strong business acumen with detailed understanding of all FCTG brands and businesses and the ability to build strong relationships with key stakeholders.
- Customer focused, providing outstanding service to internal business partners and other teams.
- Strong training designing and employee development.
- An excellent communicator who presents ideas and concepts logically and clearly, practices information sharing and active listening.
- Strong people skills in the context of internal and external parties.

**Key Responsibilities**
- Onboarding for new hires.
- Training needs detection.
- Training and upskilling of FCM Staff as needed.
- Development and documentation of the training program for new hires and FCTG staff.
- Feedback and management performance training for leaders and general staff.
- Develop structured approach and framework for resolving key business problems.
- Present clear recommendations to Flight Centre management team.
- Support and develop training initiatives.
- Contribute to FCTG strategy development.

**Position Requirements**:

- 2 - 3 years of experience in Training Management
- Intimate knowledge of policies, procedures & global practices.
- Must be fluent in English.
- Must know SABRE / AMADEUS.
- Proven successful performance in training or Advisory role in a large organization.
- Knowledge of future trends in training and ability to think strategically to create innovative future training practices.
- An understanding of the alignment of all training practices with organizational strategy and business outcomes.
- Experienced strategic Business Partner demonstrated ability to establish strong relationships with key business partners and executive leadership.
- Excellent written, oral and presentation skills
- Strategically, analytically and data driven.
- Ability to work under pressure and manage multiple projects simultaneously.
- Computer proficiency (MS Word, MS Excel, MS PowerPoint)

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Enjoy the freedom and flexibility** of a hybrid work structure that combines both remote and in-person work.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or

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