Customer Engagement Manager 3

hace 3 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

**Responsibilities**:

- Leads team effort of individual contributors to resolve moderately complex issues.
- Acts as a first point of contact for "top tier" retail customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
- Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)
- Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Administers and coordinates the financial claim and data collection processes, the related prioritization and ensures the resolution of all the situations that arise to satisfy the requests of the partners.
- Works with partners and operational teams to reconcile financial disputes.
- Takes care of exceptions and particularities of the process (debts to partners)
- Involved in the resolution of escalations, exceptions, refusal to pay and disputes.
- Develop specific regional business knowledge to influence the relevance of global processes.
- Discuss with regions and business partners regularly to identify new opportunities, business trends and support local initiatives.

**Education and Experience Required**:

- First level university degree or equivalent experience.
- 4-6 years of related experience.
- Advanced knowledge of the English language (fluency);
- Knowledge and experience with MS Office, especially Excel.

**Knowledge and Skills**:

- Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP. Mastery in English and local language as well as other languages as required.
- Demonstrated project management skills.
- Demonstrates analytical, diagnostic, and problem-solving skills.
- Ability to interact easily with various levels of management.
- Ability to build and maintain solid internal/external relationships.
- The ability to work in a multicultural team in a global setting.
- Demonstrates performance orientation, quality, accuracy, and reliability.
- Demonstrates a strong orientation towards the client and internal beneficiaries.
- The ability to manage and organize his working time efficiently, being detail-oriented and respecting the execution deadlines of projects and responsibilities.
- Demonstrates discernment in prioritizing tasks, the ability to react/respond in a timely manner and to complete ongoing situations.
- The ability to work independently and remotely.
- Demonstrates responsibility, motivation, and a positive attitude under pressure and in conditions of uncertainty.
- Flexibility and the ability to contribute in a constantly changing environment.

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive

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