Enterprise Customer Engagement Manager
hace 7 días
We are seeking a highly skilled Enterprise Customer Engagement Manager to join our team at Hewlett Packard. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our top-tier customers, providing exceptional customer service, and driving business growth through strategic account management.
Key Responsibilities- Customer Service and Support: Provide timely and effective support to customers, resolving operational issues and ensuring customer satisfaction.
- Account Management: Develop and maintain strong relationships with key customers, identifying business opportunities and driving revenue growth.
- Process Improvement: Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance customer experience and drive business efficiency.
- Training and Development: Train and develop team members on specialized topics, such as order management and special pricing.
- Education: First-level university degree or equivalent experience.
- Experience: Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
- Skills: Intermediate communication skills, problem-solving and analytical skills, and a broad knowledge of the end-to-end sales process.
Hewlett Packard is a technology company that operates in more than 170 countries around the world, united in creating technology that makes life better for everyone, everywhere. We are committed to diversity, equity, and inclusion, and we celebrate the notion that you can belong at HP and bring your authentic self to work each and every day.
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