Bilingual Support Specialist
hace 6 meses
**What we're building and why we're building it.**
There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform where brands and consumers come together for a loyalty-driving, points-exploding, money-saving party.
- Fetch is an equal employment opportunity employer._
**The Role**:
This position is full time and requires the **Bilingual Support Specialist** to work every Saturday and Sunday, on a 3:30 pm-12:00 am CST schedule in addition to three assigned weekdays.
**Scope of Responsibilities**:
- Fluency in written English and Spanish
- Educating users on technical topics such as new features and product bugs.
- Communicating with users in a way that addresses their concerns regardless of their technical background.
- Ability to identify whether an issue is new or existing, and react accordingly.
- Providing service that prioritizes user retention.
- Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
- Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.
**We know we're both succeeding when**:
- Users have their questions answered quickly, correctly, and congenially.
- Individual and team performance goals are achieved.
- You are excited to come to work every day and to tell people that you work at Fetch.
- Technically Proficient: Google is your best friend
- Fast Learner: Rapid fire communication works for you
- Adapts to Change: New things are your vibe
- OK with Repetition: OK with Repetition
- Self-Motivated: You bet on you, and win every time
- Seeks Feedback: Even Messi needs a coach
- Maintains a Positive Attitude: Happiness is more than just an emoji
- Professional and Accountable: Not everything can be solved with a meme
- Maintains Focus: "I'm in the zone"
- Service Minded: Does what is best for our users, even if it's difficult for us
- Resourceful: You follow life hacks
- Problem Solving: You know that clearing the cache and cookies is a good place to start
- Team Mindset: Gaming is fun. Multi-player gaming is also fun
**Bonus Points**:
- Extensive technical knowledge
**Benefits**:
- Employees may be entitled to insurance of major medical costs, life insurance, total permanent disability and dental.
-
Bilingual Support Specialist
hace 6 meses
Ciudad de México Fetch A tiempo completo**What we're building and why we're building it.** There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completoTemenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...
-
Bilingual Software Optimization Specialist
hace 1 mes
Ciudad de México, Ciudad de México QUALITEST INFOTECH PRIVATE LIMITED A tiempo completoJob Title: Bilingual Software Optimization SpecialistJob Summary:We are seeking a highly skilled Bilingual Software Optimization Specialist to join our team at Qualitest. As a Bilingual Software Optimization Specialist, you will be responsible for optimizing software for various locales and languages, ensuring that our product meets the needs of diverse...
-
Bilingual Support Specialist
hace 2 meses
Ciudad de México OKTO A tiempo completoOKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.OKTO powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure,...
-
Senior Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoWe are Datadog, a company that values technical expertise and innovative problem-solving. As a Senior Technical Support Specialist, you will play a key role in helping our customers succeed with our product.At Datadog, we strive to deliver exceptional support experiences through multi-channel engagement, demos, and presentations. Our team of experts works...
-
Bilingual Customer Experience Specialist
hace 2 meses
Ciudad de México, Ciudad de México Maersk A tiempo completoAt Maersk, we're committed to delivering exceptional customer experiences through our Global Service Center in Mexico City, Mexico, and a satellite office in Santos, Brazil. We're seeking a talented professional to join our team as a Bilingual Customer Experience Specialist.As a key member of our contact center team, you'll be responsible for providing...
-
Agent Support Bilingual
hace 2 días
Ciudad de México HRprofile A tiempo completoHR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an Agent Customer Support Bilingual (Technical b2b) for Call Center for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA,and Latam. **Objective**: You will be...
-
Customer Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México GoFleet A tiempo completoAbout the CompanyWe are a leading provider of fleet management solutions, dedicated to delivering exceptional value to our customers through innovative technology and tailored services.Our mission is to provide seamless operations and outstanding user experiences for our global client base.Fleet Management ExpertiseWe offer advanced telematics solutions that...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...
-
Client Support Specialist
hace 2 días
Ciudad de México, Ciudad de México TK Recruitment A tiempo completoAbout UsTK Recruitment is a leading international company in the health and surrogacy industry, dedicated to providing exceptional surrogacy solutions for future parents and surrogate mothers.Role OverviewWe are seeking a Client Support Specialist to join our team in Mexico City. As a key member of our client-facing team, you will be responsible for guiding...
-
Highly Skilled Bilingual Software Optimization Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Qualitest A tiempo completo**About Qualitest**We are a leading software testing and quality assurance company looking for talented individuals to join our team.**Job Title:** Highly Skilled Bilingual Software Optimization Specialist**Location:** Mexico City, Mexico**Salary:** $80,000 - $120,000 per year, depending on experience**Job Description:Company OverviewQualitest is a dynamic...
-
Fleet Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México GoFleet A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Service Desk team. This role involves providing exceptional support to our global customer base, ensuring seamless operation and user experience.ResponsibilitiesTechnical Support & Troubleshooting: Provide real-time phone support, assist with device status checks, reboots, and...
-
Customer Support Specialist
hace 6 meses
Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México GoFleet A tiempo completoAbout the Role:We are seeking a skilled Technical Support Specialist to join our Service Desk team in Mexico City. As part of a dynamic team, this position offers growth opportunities, with advancement within the department under the guidance of the Service Desk Team Lead.Responsibilities:Technical Support & Troubleshooting: Provide real-time phone support,...
-
IT Support Specialist
hace 2 semanas
Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completoCompany Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...
-
Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Horry County Schools A tiempo completoJob OverviewWe are seeking a highly motivated and dedicated Support Specialist to join our team at Horry County Schools. This role is ideal for individuals who are passionate about supporting students and contributing to the effective operation of our school.
-
Executive Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Netflix A tiempo completoAbout NetflixWe are an innovative company seeking a highly organized and skilled Executive Support Specialist to join our Latin America Pan-Regional PR teams.
-
Business Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Takeda A tiempo completoJob Title: Business Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Business Support Specialist to join our team. The successful candidate will provide administrative support to our global development teams, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide administrative support to...
-
Emergency Response Specialist
hace 12 horas
Ciudad de México, Ciudad de México Aig A tiempo completoJob DescriptionThis role is a critical backfill position within our team. As an Emergency Response Specialist - Bilingual, you will be responsible for providing immediate attention to clients in emergency situations, utilizing your excellent communication skills to ensure seamless interactions in both English and Spanish.American International Group (AIG) is...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Recooty A tiempo completoRole OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...