Bilingual Support Specialist

hace 2 meses

Ciudad de México OKTO A tiempo completo

OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.

OKTO powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.

Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.

The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.

Role Summary:

A Support Specialist is responsible for providing technical and customer support to ensure that systems, applications, and services run smoothly. Below is a breakdown of the typical responsibilities:

Key Responsibilities

Technical Support:

  • Troubleshooting and Resolution: Diagnose and resolve technical issues.
  • Incident Management: Manage and prioritize support tickets, escalating complex issues to higher-level technical teams when necessary.
  • System Monitoring: Monitor system performance and identify potential issues before they impact users.

Customer Interaction:

  • Customer Assistance: Addressing the client's technical questions and concerns.
  • Documentation: Maintain detailed records of customer interactions, issues, and resolutions in a ticketing system.

Technical Documentation:

  • User Guides and Manuals: Create and update user guides, FAQs, and other documentation to help users understand and effectively use systems.
  • Knowledge Base: Contribute to a knowledge base with solutions to common problems for internal and external reference.

System Maintenance:

Testing: Test new systems or updates to ensure they work correctly and meet user requirements.

Collaboration:

  • Cross-Functional Teams: Work with other IT teams, developers, and business units to resolve complex issues and implement new solutions.
  • Feedback Loop: Provide feedback on system performance and user experience to help improve products and services.

Training and Support:

  • End-User/ Merchant Training: Provide training and support to users on new systems or software.
  • Onboarding: Assist with onboarding new users, including setting up accounts and providing initial training

Requirements

Skills and Qualifications:

  • Strong understanding of the systems, software, or technology the company uses, including operating systems, databases, and networking.
  • Ability to diagnose and resolve issues efficiently, often under pressure.
  • Clear and effective communication skills to explain technical issues to non-technical users.
  • Strong customer service skills to handle user interactions professionally and empathetically.
  • Precision in documenting issues, resolutions, and maintaining system configurations
  • Available to work in shifts

Typical Background:

  • A degree in Information Technology, Computer Science, or a related field is preferred.
  • Previous experience in technical support, helpdesk, or IT roles is commonly required.
  • Proficient in English and Spanish, both written and spoken.

Benefits

Competitive remuneration package according to your experience

Opportunity to work in a fast-paced international company

Friendly, motivating, and challenging environment where you can thrive and develop your skills

Continuous training for all your learning and development needs

Please submit your CV in English.

Note that although the position is currently remote, it may change to a hybrid model after some time.

  • Bilingual Support Specialist

    hace 6 meses

    Ciudad de México Fetch A tiempo completo

    **What we're building and why we're building it.** There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...

  • Bilingual Support Specialist

    hace 6 meses

    Ciudad de México Fetch A tiempo completo

    **What we're building and why we're building it.** There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform...

  • Bilingual Software Optimization Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México QUALITEST INFOTECH PRIVATE LIMITED A tiempo completo

    Job Title: Bilingual Software Optimization SpecialistJob Summary:We are seeking a highly skilled Bilingual Software Optimization Specialist to join our team at Qualitest. As a Bilingual Software Optimization Specialist, you will be responsible for optimizing software for various locales and languages, ensuring that our product meets the needs of diverse...

  • Senior Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    We are Datadog, a company that values technical expertise and innovative problem-solving. As a Senior Technical Support Specialist, you will play a key role in helping our customers succeed with our product.At Datadog, we strive to deliver exceptional support experiences through multi-channel engagement, demos, and presentations. Our team of experts works...

  • Bilingual Customer Experience Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    At Maersk, we're committed to delivering exceptional customer experiences through our Global Service Center in Mexico City, Mexico, and a satellite office in Santos, Brazil. We're seeking a talented professional to join our team as a Bilingual Customer Experience Specialist.As a key member of our contact center team, you'll be responsible for providing...

  • Agent Support Bilingual

    hace 2 días

    Ciudad de México HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an Agent Customer Support Bilingual (Technical b2b) for Call Center for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA,and Latam. **Objective**: You will be...

  • Customer Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the CompanyWe are a leading provider of fleet management solutions, dedicated to delivering exceptional value to our customers through innovative technology and tailored services.Our mission is to provide seamless operations and outstanding user experiences for our global client base.Fleet Management ExpertiseWe offer advanced telematics solutions that...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...

  • Client Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    About UsTK Recruitment is a leading international company in the health and surrogacy industry, dedicated to providing exceptional surrogacy solutions for future parents and surrogate mothers.Role OverviewWe are seeking a Client Support Specialist to join our team in Mexico City. As a key member of our client-facing team, you will be responsible for guiding...

  • Highly Skilled Bilingual Software Optimization Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Qualitest A tiempo completo

    **About Qualitest**We are a leading software testing and quality assurance company looking for talented individuals to join our team.**Job Title:** Highly Skilled Bilingual Software Optimization Specialist**Location:** Mexico City, Mexico**Salary:** $80,000 - $120,000 per year, depending on experience**Job Description:Company OverviewQualitest is a dynamic...

  • Fleet Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Service Desk team. This role involves providing exceptional support to our global customer base, ensuring seamless operation and user experience.ResponsibilitiesTechnical Support & Troubleshooting: Provide real-time phone support, assist with device status checks, reboots, and...

  • Customer Support Specialist

    hace 6 meses

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our Service Desk team in Mexico City. As part of a dynamic team, this position offers growth opportunities, with advancement within the department under the guidance of the Service Desk Team Lead.Responsibilities:Technical Support & Troubleshooting: Provide real-time phone support,...

  • IT Support Specialist

    hace 2 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Company Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...

  • Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Horry County Schools A tiempo completo

    Job OverviewWe are seeking a highly motivated and dedicated Support Specialist to join our team at Horry County Schools. This role is ideal for individuals who are passionate about supporting students and contributing to the effective operation of our school.

  • Executive Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Netflix A tiempo completo

    About NetflixWe are an innovative company seeking a highly organized and skilled Executive Support Specialist to join our Latin America Pan-Regional PR teams.

  • Emergency Response Specialist

    hace 12 horas

    Ciudad de México, Ciudad de México Aig A tiempo completo

    Job DescriptionThis role is a critical backfill position within our team. As an Emergency Response Specialist - Bilingual, you will be responsible for providing immediate attention to clients in emergency situations, utilizing your excellent communication skills to ensure seamless interactions in both English and Spanish.American International Group (AIG) is...

  • Business Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    Job Title: Business Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Business Support Specialist to join our team. The successful candidate will provide administrative support to our global development teams, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide administrative support to...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...